Chat Icon vs AI Chat App – Live Agent Handover, Help Docs,

The app is called Omnicomms – customer engagement solution for CallU back voice, SMS, email, one-touch video chat called “DoorBell” and AI-drive text chatbot solution on your domain name for a live video streaming and ondemand content management solution. We “bundle” Omnicomms with optional video production, with as an example ChannelPartner.TV with 2,500 videos,and promotion of your business to our more than 40K on Linkedin to help your business succeed. To get started now, please visit Omnicomms or email [email protected] or phone 303-594-1694 or Linkedin https://www.linkedin.com/in/techtionary/ OVERVIEW The Chat Icon Plugin allows users to display a chat icon in the bottom right corner of their WordPress website. When clicked, it redirects users to a specified URL for chatting or support. Omnicomms receives AIQ Award for Innovation in Chat Communications from AI User Forum and Here’s Why – 2-minute video Use Cases How about a kinder, nicer way to engage with website visitors – Here’s a Quick Video Showing a Really “Priceless” ROI Cure for Changing the Customer Experience for the Better and an Easier Better way for Lead gen. Easy “add-on” to nearly every website as a simple addon without needing access to or risk to the website and much more, let us show you how cool this really is. “I am so tired of getting stuck in “voice mail jail” or trying to explain to so-called voice recognition systems at Apple or WellsFargo or whomever what I need help with, CallU makes my day.” J.O. “How many times have you called someone and it rings 10 times and then you get a long message and then get informed that the mailbox is full, that never happens with CallU.” B.C. “Chatbots suck, such a joke, bot text answers don’t actually answer anything and when a person is there texting back and forth really doesn’t help, CallU is so cool with real people with real answers.” S.C. Turn the tables on businesses and get the sales, support or person you need to have them call you back. This feature is integrated with “DoorBell” video chat and text chatbot all in one place and enhances the customer experience. Customer review – “This is a real triple-play benefit to customers and a must-have for every website.” D.P. CEO “Time to get serious as this is seriously a Mastercard “priceless” moment, and Omnicomms pays for itself in as little as: – one sales call, – one saved customer support problem and – business opportunity “not-missed’.” J.W. CEO Product Review “The idea of making it easier for customers to connect on their own terms is a refreshing approach, especially in an era where so many are frustrated by automated call trees and delayed responses. Your focus on a simple, user-friendly solution that improves customer experience and boosts lead generation is invaluable. I can see how this could be a game-changer for businesses aiming to create a more seamless customer journey. Thanks for sharing these insights—it’s inspiring to see innovative ways to put the customer first ! “ Richard Johnson – CEO To get started now, please visit Omnicomms or email [email protected] or phone 303-594-1694 or Linkedin https://www.linkedin.com/in/techtionary/ Omnicomms Feature Indepth – 2-minute video Here’s more from the video: Stop the Insanity of constantly robo calling, texting and emailing potential customers driving them crazy ! And, are you tired of voice recognition systems that don’t recognize anything, and getting stuck in endless phone tree options and ending up in dead ends or voice mail, or after being on hold forever getting the call disconnected forcing you to call them back for help. Along with growing old stuck onhold with no way out or ending up with chatbot – email fatigue with no answers or no or wrong agent available. How about a much nicer way to engage with website visitors? By contacting them back WHEN THEY WANT TO, not just when you do,via talk, video, SMS, email or chatbot,that is faster and easier. Here’s a simple solution: add an icon or image that can be placed on nearly any website, visitors tap to proceed. Visitors see the CallU menu and Tap to proceed, then they enter number for voice and SMS or email and optional Subject and Tap to get help. Then Omnicomms provider (you) gets a CallU request and with one-touch calls, texts or emails them back. If visitors prefer video with one-touch get access via “DoorBell” for a private video call, without download, login or even a password for fast easy video with chat access, screen share and optional recording. For teams, use DoorBell Queue Teams for fast customer video chat access with names or departments such as sales or support or access to a programmable text chatbot. Plus add your brand, solutions and call to actions to engage with visitors even more. Get All This in One Place with OmniComms: – CallU – Voice or SMS Callback,- DoorBell Video Calls,- AI Text Chatbot,- Email Now Conversations,and much more, that is easily installable with voice, email video included on nearly any website including a customer website for remote support. Get your own platform and provide customers a comprehensive one-stop communications engagement solution. Plus accelerate AI efforts with TECHtionary Context Features. Here is just one of many comments regarding platform ROI. “This is seriously a Mastercard “priceless” moment, that pays for itself in one sales call, one saved customer support problem and a new business opportunity “not-missed’.” Take action today to control your content delivery with a comprehensive content production and publishing platform. Explore this and more at https://socialstreamingtv.com/

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.