Cancellation Survey and Offers for Woo Subscriptions vs Flexible Subscriptions

Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription. Important links: Premium Version Page | Demo for Plugin Testing | Plugin Documentation Cancellation Survey and Offers for WooCommerce Subscriptions helps you keep more subscribers by addressing their concerns when they decide to cancel. This plugin lets you set up surveys to understand why customers are leaving and offers them discounts, or skip next renewal to encourage them to stay. Features Customizable Feedback Forms: Create surveys to understand why customers want to stop their subscriptions. Conditional Multi-Offers: Create multiple different offers within a single survey and trigger specific discounts based on the customer’s specific cancellation reason. Ask for details: Specify certain cancellation reasons that require users to provide a detailed response. Extended text editor: Use the extended editor in survey descriptions to attach media, style your text, and more. Segmented Surveys: Make different surveys for various types of products and categories as well as user roles or accounts. Detailed Analytics: Track each cancellation attempt, cancellation reasons, and (in the premium version) the performance of retention offers in the survey dashboard. Numerous Hooks: Both survey and retention offer popups include multiple hooks for adding custom text, media, and more. Premium Features Automated Retention Offers: Automatically offer retention incentives if certain survey answers are chosen. Targeted Logic: Link different survey answers to different offers (e.g., offer a “Price” respondent a 50% discount, while offering a “Moving away” respondent a “Skip Renewal” option). Offer discounts: Apply a discount to the user’s subscription when they accept a retention offer to keep their subscription. Offer to skip renewal: Allow users to postpone their next renewal by one subscription period instead of canceling. Inherits Coupon Code Capabilities: Plugin’s discount offers are based on coupon codes, so you can utilize all features of coupon codes to create discounts. Subscription Duration Limits: Limit on whom discounts are offered based on how long the subscription has been active. Retention offers for trials: Exclude users still in their free trial from receiving retention offers. The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes (like Smart Coupons). This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios. How to use Create cancellation survey – Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types. Add multiple retention offers – Create one or more offers (discounts or skip renewal) within your survey. You can now map specific survey answers to specific offers, allowing for a highly personalized retention strategy. Set limits to users, subscriptions, and products – Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and product categories. Test surveys and offers – Make a test purchase and attempt to cancel. Verify that different survey answers trigger the correct corresponding offers as configured. Track retention success in dashboard – Go to Survey Answers in the Surveys & Offers tab to view analytics on which specific offers are performing best for specific cancellation reasons.

★★★★★ A free alternative to the WooCommerce Subscriptions plugin 💡 Fully compatible with the new WooCommerce Checkout Block! Flexible Subscriptions has been updated by our developers to fully support the latest WooCommerce checkout experience. Your subscription products now work smoothly with the new, faster, and conversion-optimized Checkout flow — no extra setup required. Stay compatible with upcoming WooCommerce features and updates. Sell subscriptions in WooCommerce easily Do you want to sell subscriptions in WooCommerce? The Flexible Subscriptions for WooCommerce plugin lets you: – Sell WooCommerce products as subscriptions (choose a simple or variable subscription) – Implement recurring payments in WooCommerce (including Stripe and PayPal) – Offer rental or service-based products with customized billing and shipping plans – Use multiple options with WooCommerce variable subscriptions Key features – Add both tangible and virtual subscription products in WooCommerce – Receive recurring payments and manage subscription renewals automatically – Use a free alternative to WooCommerce Subscriptions – Send email notifications for subscription renewals and expirations – Offer promotions and coupon discounts for subscriptions – Set flexible billing cycles (daily, weekly, monthly, yearly) – Add a sign-up fee or a free trial period – Automatically remove subscriptions when a user account is deleted – Mandatory user registration when purchasing a subscription Advanced options – See all subscriptions on a clear list (status, items, next payments, start/trial/end dates, related orders) – Manage or edit a subscription easily (send notes, change status, payment method, etc.) – Customize button texts: “Add to cart” and “Place order” – Adjust payment frequency and shipping rules (one-time or recurring shipping) – Set expiration dates, billing limits, and more Screenshots → Add-ons for even more flexibility Extend the free core plugin with optional premium add-ons: – Flexible Subscriptions Recurring Shipping – manage shipping separately from billing cycles – Flexible Subscriptions Payment Retry – automatic retries and email notifications after failed payments – Flexible Subscriptions Stock Management – cancel subscriptions based on product stock – Flexible Subscriptions One-Time Payment – enable subscriptions only for selected product variations (size, version, or flavor) – Flexible Subscriptions – API Integration – manage subscriptions from your own systems with direct JSON access to data, orders, and notes – Flexible Subscriptions – Emails – automatically send transactional emails about renewals and subscription status changes to customers and administrators 🛠 Easy setup – no coding required Install the plugin and activate it. Add or edit a WooCommerce product. Select “Simple Subscription” or “Variable Subscription” as the product type. Set subscription prices, billing intervals, expiration, and optional trial or sign-up fee. Publish – and start selling subscriptions instantly! 📚 Documentation & Support Find full documentation here → plugin documentation. For support requests, please use the official plugin forums at WP.org. If you need faster support, consider purchasing All Plugins Bundle to get more plugins and 1-on-1 priority email support. Why choose Flexible Subscriptions for WooCommerce? – 100% free core features forever – Built and maintained by the WP Desk team – Compatible with the latest WooCommerce and WordPress versions – Now ready for the new WooCommerce Checkout Block – Actively developed, reliable, and used by thousands of stores worldwide 🔒 Data use policy Learn more about our Use of Data Policy by WP Desk Plugins Download it for free today and start selling subscriptions in WooCommerce!