| BugHerd | Userback | |
|---|---|---|
| Tagline | — | — |
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | BugHerd | Userback |
|---|---|---|
| Rating | 3.5 ★ | ★ 3.6 ★ |
| Total reviews | 4 | ★ 9 |
| Active installs | 3,000+ | 2,000+ |
| Free plan | — | — |
Userback edges out BugHerd on rating (3.6★ vs 3.5★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Recommended by size: small/early-stage site owners who need fast install and low risk should default to Userback; mid-market and enterprise site owners with specific feature requirements should evaluate both — BugHerd's 4-review base may include the workflow context that matches your specific use case better than Userback's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical WordPress Plugin Directory listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: BugHerd audit • Userback audit
| Keyword | BugHerd | Userback |
|---|---|---|
| survey | Not ranked | #62 |
| live support | #660 | Not ranked |
Userback has the higher average rating (3.6★ from 9 reviews) compared to BugHerd (3.5★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Userback holds the higher average rating (3.6★ vs 3.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the WordPress Plugin Directory. Userback has the deeper published review base (9 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
BugHerd typically suits early-stage and growth-mode teams based on its published review base (4 reviews). Userback typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. BugHerd and Userback both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from BugHerd" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
