BuddyPilot Withdrawal – Easy Returns for WooCommerce vs EU Withdrawal Button for WooCommerce

BuddyPilot Withdrawal – Easy Returns for WooCommerce adds a complete returns and withdrawal workflow to your store: the mandatory EU withdrawal button required by Article 11a of EU Directive 2023/2673, an online return form for customers, and a declarations dashboard for the operator. From 19 June 2026, every WooCommerce store with EU customers must provide a clearly visible, easily accessible withdrawal function (“withdraw from contract here” button) alongside the existing right of withdrawal informational requirements. The plugin works alongside your return policy: the customer withdraws from the contract online during the cooling-off period (14 days by default, configurable), and you process the WooCommerce return and refund with native tools. What the plugin does Customer-facing Article 11a compliant “Withdraw from contract here” button on the My Account order detail page Two-step withdrawal form: item selection, declaration preview, one-click confirm Variable product support: each variant (size, colour, etc.) appears with its full attribute labels as a separate line in the withdrawal form Guest checkout support via direct verification flow (email + order number, no login required) My Account withdrawal history list and declaration detail page Article 16(m) consent capture at checkout for digital and virtual goods (configurable: required, optional, or hidden) Customer declaration email serving as the durable-medium acknowledgement required by Article 11a(3) Withdrawal resolved email sent to the customer after the operator closes the declaration; includes the EU ODR platform link (ec.europa.eu/consumers/odr) when any item is rejected Per-item resolution status visible in the withdrawal form after a declaration is closed: each item shows an “accepted” or “rejected” badge with the rejection reason and ODR link, so the customer understands the outcome without contacting support Operator-facing Order edit metabox for registering declarations received via phone, mail or in person Standalone “Add new declaration” page for high-volume operator queues without leaving the declarations list Declarations list with search, filtering and sorting in WooCommerce admin Declaration detail page with full audit trail and resolution workflow: accept all, reject all, or partial resolution with per-item decisions and individual rejection reasons Admin notification email sent immediately when a customer submits a withdrawal Legal and compliance Custom order status wc-withdrawal (optional, plugin-registered) with a full change history logged as WooCommerce order notes Annex I(A) withdrawal information page available to generate with one click from Settings Annex I(B) model withdrawal form page available to generate with one click from Settings, published as a WordPress page and auto-linked from order emails and My Account Configurable refund period (default 14 days, matches your contract terms) Configurable “delivered” statuses that start the withdrawal clock Return cost attribution (consumer pays or trader pays, per Annex I(A) requirements) GDPR personal data export and anonymisation compatible with WordPress privacy tools HPOS compatibility (High-Performance Order Storage) and legacy post-meta mode WCAG 2.2 AA accessibility compliance on all customer-facing forms Polish and English translations included Pro addon Extended functionality is available via the BuddyPilot Withdrawal Pro addon: Operator-approved automatic refund built from declared items (one click from the declaration screen) Download-count verification: restores withdrawal right when a digital product was never actually downloaded, reducing unjustified refusal of refunds WooCommerce Subscriptions support: cancels future renewals, prorates the current billing period per Article 9(2)(b)(iii) WooCommerce Product Bundles support: automatic handling by bundle type; for per-item bundles with a configured discount, choose whether partial returns keep the paid amount or forfeit the entire bundle discount PDF export of the legal withdrawal declaration Country-specific Annex I(B) form generation

EU Directive 2023/2673 introduces new requirements for online stores regarding consumer withdrawal rights, taking effect on June 19, 2026. EU Withdrawal Button for WooCommerce helps you implement a clear, accessible withdrawal flow for your customers: The 4-Step Flow Visible Button — Sticky withdrawal bar (shown across your store by default, configurable per page type; always on My Account) Withdrawal Form — Customer enters order number + email for verification; partial withdrawals supported Confirmation Step — Order summary with a separate “Confirm withdrawal” button Notifications — Confirmation email to customer + notification to merchant Free features Sticky bar with configurable text and button, plus an optional footer link Modal popup or dedicated page mode Order validation (order number + email + withdrawal window check) Partial withdrawals: customers select the items and quantities to withdraw Optional refund IBAN field — stored encrypted, masked in lists and exports, auto-erased 30 days after completion Custom WooCommerce order statuses: “Withdrawal Requested” and “Withdrawal Closed” Withdrawals overview in the WordPress admin WooCommerce email integration (shows in WooCommerce → Settings → Emails) Guest-friendly withdrawal link in WooCommerce order emails — no account needed Return instructions link in the customer confirmation email WordPress privacy tools integration (GDPR data export and erasure) Support for custom order number plugins (Sequential Order Numbers, etc.) WCAG 2.1 AA accessible (keyboard navigation, focus trap, ARIA labels) Rate limiting for abuse prevention Translations bundled: Estonian, Finnish, French, Swedish, Italian, Dutch HPOS (High-Performance Order Storage) compatible Pro (paid) One-click Complete/Reject actions with automatic customer emails My Account widgets: countdown badges and withdrawal status column Thank-You page and order-view withdrawal boxes Custom colors, styling and custom CSS Excluded categories and product-level exceptions GDPR consent checkbox on the withdrawal form Payment-method-aware IBAN field (hide for card payments) Statistics dashboard, CSV export, REST API Priority support Who Is This For? WooCommerce store owners who sell to EU consumers and want to provide a clear withdrawal process for their customers. Disclaimer This plugin is a technical tool that helps implement a withdrawal flow. It does not constitute legal advice and does not guarantee compliance with any specific regulation. Consult a legal professional to ensure your store meets all applicable requirements. Translations Bundled translations and their contributors: Estonian (et) — Riin Agency Finnish (fi) — Riin Agency French (fr_FR) — Riin Agency (community review welcome) Swedish (sv_SE) — Riin Agency (community review welcome) Italian (it_IT) — contributed by Cristina Gregolin (Artilabio) Dutch (nl_NL) — contributed by Mark Govaerts (Bepos) Want to contribute a translation? Email [email protected] — you will be credited here.