Brosix Live Chat vs LiveAgent – Omnichannel Help Desk & Live Chat Software

WordPress Chat Plugin Use the WordPress Live Chat Plugin by Brosix to add live chat support to your WordPress website quickly and effortlessly. Provide instant communication with on-site visitors and customers and enable a prompt resolution to their questions or concerns. Increase your sales and build stronger customer relationships with a fully functional WordPress live chat plugin. Chat with website visitors from the convenience of a desktop application on your computer, a mobile application on your phone or tablet, and a web application on any web browser. Benefits Brosix’s Live Chat plugin allows you to engage directly with your customers and website guests. It’s simple to set up and easily integrates into your website. The Live Chat plugin is an integrated feature in Brosix private team communication networks. Through the Brosix Live Chat plugin you can improve your customer support accessibility, easily monitor live chat agents’ communications, boost your sales and client conversions, and much more! Brosix LiveChat Plugin Features: Simple to set up, use and administer Encrypted messaging with customers and between agents Dedicated chat room on Brosix networks for agents Customized groups for agents Three availability options for agents Several plugin color options Custom plugin placement on right or left side of the webpage Agent applications for Windows, Mac, Linux, iOS, Android and web About Brosix Brosix is an Instant Messaging Software for businesses designed with team communication in mind. It’s a tool that provides team members with encrypted, real-time communications across multiple platforms that streamline how day-to-day business gets done. At the same time, Brosix gives managers full control over all accounts and communication, allowing for effective administration. Brosix also allows live chat agents to communicate with each other in real time in order to resolve issues and answer customer enquiries.

LiveAgent is a multichannel help desk software that offers over 180 help desk and live chat features. Discover the power of the universal inbox, a hybrid ticket stream, powerful automation and reporting features, or the fastest chat widget on the market. With great software like LiveAgent, providing excellent customer service is easy. LiveAgent AI Chatbot Leverage the LiveAgent AI Chatbot to lighten your agents’ workload while maintaining a personal touch in every conversation. Seamlessly guide new customers through your product details, prices, order status, or filter out simple inquiries before they reach your team – all with the power of an AI assistant. LiveAgent Explained in 1 Minute LiveAgent Core Features LiveAgent’s core features include: Universal inbox LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts, and suggestions – they’re all automatically pushed into your LiveAgent account in the form of a ticket. Ticketing system A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request. Live chat Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms. Call center Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard. Customer Portal The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style. Reporting Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings. Mobile Apps LiveAgent offers both iOS and Android apps so you can provide excellent customer service on the go. Customer service 24-hour customer service and white-glove setup. Premium Features (on paid plans) Social media integrations with Facebook, Facebook Messenger, WhatsApp, X /Twitter, Instagram, and Viber Knowledge Base Customer forum Rules & time rules Departments Advanced reporting SLAs with reports Multibrand support Contacts & groups Load data from your CRM API & Integrations Real-time visitor’s monitor Chat invitations Chat satisfaction surveys Video call IVR Call routing & transfers Hardware IP Phone Unlimited call storage Gamification Sound configuration Audit log Search and replace Time tracking Additional Knowledgebase Branding free Languages available English Arabic Bosnian Catalan Croatian Czech Danish Dutch Estonian Filipino Finnish French German Greek Hebrew Hungarian Chinese simplified Chinese Traditional Indonesian Italian Japanese Korean Latvian Lithuanian Macedonian Malay Montenegrin (Latin) Norwegian Persian Polish Portuguese, Brazilian Romanian Russian Serbian (Latin) Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese Plugin features Integrates WordPress with live chat software Instantly adds a chat button to your WordPress pages, no HTML or coding required Comparisons LiveAgent alternatives Arbitrary section Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used. If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to [email protected]. Localizations This plugin is currently localized in the following languages: English (en_EN) Slovak (sk_SK) Hungarian (hu_HU)