Bontact – Multichannel Live Contact Form vs ClientSync Support – AI Powered Customer Support Ticket System

Bontact is a smart, multi-channel communication tool that converts your site visitors into paying customers. Our clean and customizable widget hovers neatly over your site and provides visitors with live chat, callback, text, and email options. With our online dashboard, you can manage all of your interactions, as well as monitor where visitors are and how long they’ve been surfing. If you feel that they need assistance at any point, step in and initiate a live chat. With Bontact, you’re offering your visitors flexible and accessible support, while transforming them into happy customers. Widget Options on Your Site Callback – After visitors enter their phone number (landline or mobile, from anywhere in the world), they’re automatically called back within seconds and connected with you. This call is free for visitors. Live Chat – Visitors can initiate a chat with with you in real time. Text Message – Visitors can send a free international text message to your phone. You can reply to them directly, without international fees. Email – Visitors fill out a form that’s sent directly to your inbox. Live Chat Options in Your Dashboard Invite visitors to a live chat session Easily manage all ongoing chats Reply to visitor-initiated chats Transfer chats between representatives Incorporate templates Print transcripts Dashboard Capabilities Customize your widget Monitor visitor activity including their IPs, status (surfing or chat), duration of their stay, and the page they’re on at any given moment Manage leads with detailed reports of all previous interactions View history of text messages, chats, and emails Record and play calls View important statistics like your most visited pages, browsers your visitors used, interaction counts, and more Add Google Analytics (event and conversion tracking) API integration Enable desktop notifications so that you won’t miss a thing Find out more about all of Bontact’s capabilities in our user manual . Feel free to look at our demo site and demo dashboard . Bontact: your customer touchpoint. Short Description Engage visitors with a multi-channel communication widget that includes live chat, callback, text messages, and email. Increase their satisfaction and your conversion rates.

Turn Your WordPress Site Into a Customer Support Powerhouse! ClientSync Support is the ultimate solution for businesses looking to provide exceptional customer service directly through their WordPress website. Built with modern web standards and user experience in mind, this plugin transforms your site into a professional support hub that both you and your customers will love. Why Choose ClientSync Support? For Your Customers: – Simple Ticket Submission – Beautiful, user-friendly forms that work perfectly on phones, tablets, and desktops – Track Tickets Easily – Customers can check ticket status and history anytime – Fast and Secure – Quick responses with top-notch security to protect their information For Your Business: – Manage Everything in One Place – Handle all customer inquiries from a single, intuitive dashboard – Match Your Brand – Customize forms and ticket pages to look like your website – Grow Without Limits – Scales effortlessly as your business expands Perfect For: Small businesses looking for affordable, professional support tools E-commerce stores managing order inquiries Agencies offering branded client support Educational platforms assisting students Service providers streamlining client communication Key Features: Elegant Support Forms: Add stunning, customizable forms anywhere on your site. Customer Ticket Portal: Let users view their support history with ease. Mobile-Friendly Design: Looks and works great on any device. Smart Notifications: Automatic emails keep customers updated on their tickets. Privacy First: GDPR-compliant with easy data export and deletion options. Works with Your Tools: Compatible with Elementor, Divi, Gutenberg, and more. AI-Powered Responses: Optional AI assistant for quick ticket replies using OpenAI, Google Gemini, or Anthropic Claude. Advanced Admin Dashboard: Filter, search, and manage tickets efficiently. Customizable Settings: Change colors, styles, and text to fit your brand. Easy Setup: Install and configure in minutes with no coding required. Comprehensive Documentation: Step-by-step guides and video tutorials to help you get started. Dedicated Support: Friendly team ready to assist you via email and forums. Regular Updates: Continuous improvements and new features based on user feedback. Open Source: Built with love by the ClientSync team, available for free on WordPress.org. 🚀 Get Started in Minutes Step 1: Install Go to WordPress Admin → Plugins → Add New Search for “ClientSync Support,” click Install Now, then Activate Find Support Tickets in your admin menu Step 2: Add a Support Form With Gutenberg: Add the “ClientSync Support” block to any page and customize it live With Shortcodes: Use [cs_support] in your page or post Step 3: Show Ticket History Add the “ClientSync Support Frontend” block or use [cs_support_tickets] to let customers view their tickets Step 4: Manage Tickets Go to Support Tickets in your WordPress admin to view, respond to, and manage inquiries That’s it! Your support system is ready to impress your customers. Support & Feedback Love ClientSync Support? Help us make it even better: ⭐ Rate us on WordPress.org (5 stars appreciated!) 💬 Share feedback in the support forums 🐛 Report bugs for quick fixes 💡 Suggest features for future updates ☕ Buy us a coffee to fuel development Need Help? – 📖 Check our comprehensive documentation – 🎥 Watch our video tutorials – 💬 Visit WordPress.org support forums – 📧 Email: [email protected] Stay Connected: – 🌐 Website: https://clientsync.tech Built with ❤️ by ClientSync Team Making WordPress support systems simple, beautiful, and effective. External Services This plugin connects to external AI services to provide automated support ticket responses when the AI Assistant feature is enabled. These services are only used when explicitly configured by the administrator and are optional features. OpenAI API (api.openai.com) – Purpose: Generate AI-powered responses to support tickets using GPT models – Data Sent: Support ticket content, conversation history, and configured system prompts – When: Only when admin enables AI assistant and manually triggers AI response generation – Terms of Service: https://openai.com/terms/ – Privacy Policy: https://openai.com/privacy/ Google Gemini API (generativelanguage.googleapis.com) – Purpose: Generate AI-powered responses to support tickets using Gemini models – Data Sent: Support ticket content, conversation history, and configured system prompts – When: Only when admin enables AI assistant and manually triggers AI response generation – Terms of Service: https://ai.google.dev/terms – Privacy Policy: https://policies.google.com/privacy Anthropic Claude API (api.anthropic.com) – Purpose: Generate AI-powered responses to support tickets using Claude models – Data Sent: Support ticket content, conversation history, and configured system prompts – When: Only when admin enables AI assistant and manually triggers AI response generation – Terms of Service: https://www.anthropic.com/terms – Privacy Policy: https://www.anthropic.com/privacy Important Notes: – No external services are contacted unless the AI Assistant feature is explicitly enabled – No data is sent automatically – AI responses are only generated when manually triggered by administrators – All external API communications use secure HTTPS connections – API keys are stored securely in your WordPress database and are never transmitted to third parties – You can disable these features at any time from the plugin settings