APG Withdrawal for WooCommerce vs WebToffee EU Order Withdrawal Button for WooCommerce

APG Withdrawal for WooCommerce adds to your WooCommerce store a complete online right of withdrawal workflow compliant with EU consumer protection legislation. Features Customer withdrawal form via the [apg_withdrawal_form] shortcode. Configurable withdrawal window (days) and deadline source (completed or created date). Optional extra grace days on top of the standard withdrawal window. Active request detection: hides the withdrawal button if a request is already open for the order. Optional digital-content waiver checkbox at checkout (both classic shortcode and block-based checkout): a configurable selector chooses when to display it — never, only on virtual products (or per-product _apg_withdrawal_type = digital), on every order, or on selected categories and/or selected products. The customer’s choice is persisted to order meta as legal evidence. Admin request log with full request details (custom post type). IP address and browser identifier storage options for legal evidence. Email notification to the store admin on every new request. Automatic customer acknowledgement email on submission. Customer status update emails when the request is accepted, rejected or completed. Automation: updates the withdrawal request status automatically when the linked WooCommerce order changes status. My Account integration: customers can view their withdrawal request history. CSV export of all withdrawal requests. 100% compatible with HPOS (High-Performance Order Storage). Translations English: by Art Project Group (default language). Spanish: by Art Project Group. More information You can learn more about APG Withdrawal for WooCommerce on our official website, and follow the development on GitHub. Thanks Thanks to everyone who uses the plugin, helps improve it, makes a donation or encourages us with their comments. If you find this plugin useful, you can support its development with a small donation. External Services This plugin connects to the WordPress.org Plugins API to fetch information about the plugin (such as the rating). It sends the plugin slug when requesting data. More information: https://wordpress.org/about/privacy/

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order. EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests. No coding required. Works right out of the box. What the plugin does For your customers: A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period Customers can select which items to withdraw (full order or individual products) A simple form collects their name, email, and an optional reason A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”) Customers receive an email confirmation once the request is submitted For you as the store admin: A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance At-a-glance stats: open requests and approvals over the last 30 days Filter requests by status, date range, or order number View full request details — order info, customer email, request type, reason, and a complete activity log Approve or reject requests with one click Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients Key features Withdrawal button on the orders page — visible to customers within the configured withdrawal window Partial withdrawal support — customers can withdraw individual items instead of the entire order Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place Automatic footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days), starting from order created or a chosen WooCommerce order status Product exclusions — exclude by product type, entire categories, or specific individual products Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default) Order status automation — automatically update order status when a request is submitted or approved Reason field — optionally require customers to provide a reason when submitting a request Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only Data management — optionally delete all plugin data on uninstall Why this matters Under EU Directive 2023/2673, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient. The directive specifically requires: A withdrawal function that is prominently displayed and continuously available during the withdrawal period The function must be clearly labelled (e.g. “Withdraw from contract here” or similar) A two-step confirmation to prevent accidental withdrawals An acknowledgement of receipt sent to the customer on a durable medium (e.g. email) This plugin implements all of the above. Getting started For a complete walkthrough, see the setup guide. Install and activate the plugin Go to WooCommerce > Withdrawals > Settings to configure your preferences Set your withdrawal page, period, and footer link options Publish the withdrawal page (created automatically as a draft on installation) Test the flow by placing a test order and using the Request Withdrawal button Support For questions or assistance, visit our support page.