AI Chat App – Live Agent Handover, Help Docs, vs Akukita Chat with AI Translation

Turn your WordPress site into a global community. Got visitors from different countries who don’t share a common language? With Akukita Chat, an English speaker and a Spanish speaker hold a perfectly natural conversation — each one reads and writes in their own language. The translation happens in between, instantly and invisibly. No API keys, no monthly fees, no configuration. Activate the plugin, answer two questions in the setup wizard, and you have a multilingual chat running in under a minute. What’s new: direct messages, moderation and reactions are now free The 1.5 release moved three of the biggest add-on features into the free plugin. They are not trials or teasers — they are complete and yours to keep: ✉️ Direct messages — Private one-to-one conversations with the same automatic translation as the rooms. Conversation list, user search, unread badges and a slide-out sidebar you can open from any page. 🛡 Moderation — Ban or temporarily mute anyone, delete messages, straight from the chat with a right-click or from the admin panel. It works on guests too, which is where spam actually comes from. 😊 Emoji reactions — React to any message with 👍 ❤️ 😂 😮 😢 🔥. Guests included. Everything you get 🌍 70+ languages, zero configuration — Works out of the box with the free MyMemory engine. No registration, no credit card, no API key. 🧙 Guided setup in 60 seconds — A wizard runs the moment you activate: pick a translation engine and get a ready-to-use chat page created for you. 👥 Open the chat to anyone — Guest mode lets visitors join with just a display name and a language, no account needed. Spam protection (rate limiting, length limits and a honeypot) is always on. 💬 Multi-room chat — As many topic-based rooms as you want, each with its own shortcode. ✉️ Direct messages — Private translated conversations between registered users. 🛡 Moderation — Ban, mute and delete, for members and guests alike. 😊 Emoji reactions — Lightweight engagement on every message. ⚡ Real-time — Messages appear as they are sent, with no page reload. 🧠 3 translation engines — Free (MyMemory), high quality (DeepL), or state of the art (OpenAI GPT-4o-mini). Switch any time without losing history. 🚀 Smart caching — Each phrase is translated once and then served instantly to everyone, which saves your quota and your server. 📱 Looks right on mobile — Responsive dark-glass interface built for phones as much as desktops. 🇪🇺 GDPR-ready — Privacy text generated for you, configurable retention, and nothing leaves your database except the sentence being translated. Perfect for International communities and forums Language exchange and learning sites Multilingual e-commerce stores with WooCommerce Travel, expat and digital-nomad communities Online courses with students from multiple countries SaaS support chats serving customers worldwide How it works Install and activate the plugin. The setup wizard opens automatically and asks two quick questions: which translation engine you want and where to place the chat. It then creates a ready-to-use chat page for you. (Optional) Decide who can chat in Akukita Chat → Settings → Who can chat: only logged-in users (default), anyone with a display name (guest mode), or visitors who first create a WordPress account. Share the chat URL with your audience. That’s it. Shortcodes [akukita_chat] Full chat widget with room sidebar [akukita_chat height="700"] Custom height in pixels [akukita_chat_room id="1"] Embed a specific room [akukita_dm] Standalone direct-messages page Translation Providers You choose which one to use, and you can switch any time without losing your chat history: MyMemory (default) — 100% free, no API key. 5,000 words/day per IP, or 50,000/day if you add your email in Settings. DeepL Free — Best European-language quality. 500,000 characters/month with a free DeepL API key. OpenAI GPT-4o-mini — State-of-the-art translation quality including idiomatic and informal language. Requires a paid OpenAI API key. Costs are minimal (~$0.15 per 1M input tokens). If the API ever goes down, the original message is shown as-is — your chat keeps working. Optional premium add-on The free plugin above is complete — you never need to buy anything to run a fully working multilingual chat with rooms, direct messages, moderation and reactions. If you run a business on top of it, the optional add-on at akukita.es adds: 📎 File attachments — Share images and files in rooms and DMs 🎨 6 themes + custom CSS — Match the chat to your brand 📊 Analytics dashboard — Messages per room, active users, peak hours 🔔 DM email alerts — Notify people by email when they get a message 📤 History export — Download a room’s history as CSV or JSON ⚡ Priority translation — Your messages go to the front of the queue 🔗 Webhooks — Send chat events to Zapier, Make or Slack 🛒 WooCommerce rooms — Unlock a room when a customer buys a product 🏷 White label — Remove the “Powered by” attribution One licence unlocks all of it; the packs differ only in how many sites you may activate on. Built by Akukita Akukita is a Spanish software studio focused on building tools that connect people across languages. Mario Simón Melchor leads development. The plugin is actively maintained — bug reports and feature requests get a response within 48 hours on the support forum. External services Akukita Chat connects to third-party translation APIs to translate chat messages. Each provider is opt-in and configured by you in Akukita Chat → Settings. No data is sent unless you enable a provider and a user posts a message. 1. MyMemory / Translated.net (default — no API key needed) Only the text of each chat message is sent. No user identifiers, emails or WordPress data are transmitted. Service URL: https://mymemory.translated.net Terms of Service: https://mymemory.translated.net/terms-and-conditions Privacy Policy: https://translated.com/confidentiality 2. DeepL API (optional — requires API key) Only message text is sent. Service URL: https://www.deepl.com Terms of Service: https://www.deepl.com/pro-license Privacy Policy: https://www.deepl.com/privacy 3. OpenAI API (optional — requires API key) Only message text is sent to the GPT model. Service URL: https://openai.com Terms of Service: https://openai.com/policies/row-terms-of-use/ Privacy Policy: https://openai.com/policies/row-privacy-policy/ 4. Deactivation feedback (optional — only when you submit it) When you deactivate the plugin, an optional form asks why. If — and only if — you fill it in and click “Submit & deactivate”, the reason you select, any comment you type, and a reply email (only if you choose to provide one) are emailed to the plugin developer at akukita.es. Choosing “Skip & deactivate” sends nothing. No site URL beyond the standard email signature, and no other site or admin data, is collected. Developer: https://akukita.es Privacy Akukita Chat stores all chat messages in your own WordPress database. The plugin uses wp_add_privacy_policy_content() to automatically suggest privacy text for your site’s policy page (visible in Settings → Privacy). You control the message retention period from the plugin settings.

⚠️ This plugin is being discontinued. We recommend switching to Echo Knowledge Base which includes a free, more powerful AI Chat. Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. Free KB AI Chat features: * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search PRO features: * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about Echo Knowledge Base. ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. 73 % fewer repeat tickets (our own numbers) After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. Why Customers Love It Answers in Seconds, Day or Night The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. Set-Up in a Coffee Break A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. Visible ROI, Fast Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. Built-In Extras Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. Intelligent Agent Handover – Multiple triggers ensure users get human help when needed: Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance Always-On Option: Display a persistent “Talk to Agent” button for instant human connection Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation. Intelligent Agent Handover Features Our smart handover system ensures no customer gets stuck: Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request One-Click Setup – Configure agent buttons, keywords, and routing in minutes Custom Workflows – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward. For detailed setup instructions, visit our AI Chat Integration Guide ✅ Contact Form Add contact form to any page Get instant email notifications for inquiries Track which pages generate inquiries Ensure no customer question goes unanswered ✅ FAQs Create custom questions and answers Display FAQs on any page Share FAQs across multiple pages Customize content for individual pages ✅ Search Search FAQs and documentation Integrate with Echo Knowledge Base Search posts and custom post types Quick access to relevant content ✅ Contact Options Add phone support link Include custom URL links Multiple contact methods Easy access to support ✅ Customization Match your website’s branding Customize widget appearance Adjust colors and styles Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: AI Chat Demo ⭐ How Will AI Chat Assist My Customers? Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. AI Chat widget provides FAQs, search, and a contact form. The contact form is available for user queries and issue submissions. Easy-to-find support questions can be displayed on any page. ⭐ KEY FEATURES Quick, five-minute setup. Intelligent agent handover with keyword detection and sentiment analysis. Full conversation context preserved during agent transfers. A lightweight and customizable widget that works great with your branding. Supports RTL and WCAG accessibility. Responsive design that works with any theme. ⭐ WHY CHOOSE AI CHAT WIDGET? Innovative features and ongoing improvements Friendly and timely 24/7 support Integrated with Echo Knowledge Base Unlimited AI Chat widgets and FAQs See our AI Chat documentation here — ⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐ ✅ Echo Knowledge Base is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. Learn More ✅ Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More ✅ Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More ✅ Scroll Down Arrow Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.