Akia Web Chat vs Text Drift

Akia Web Chat is a WordPress plugin that enables intelligent chat functionality on your website through the Akia service. This plugin acts as an interface to connect your WordPress site with Akia’s conversational AI platform, designed specifically for the hospitality industry. Key Features: Easy integration with Akia’s chat service Simple configuration through WordPress admin settings Automatic chat widget loading on your website Admin notifications to help you configure the plugin Simple “Configure Akia” setup flow External Services This plugin connects to Akia’s external service to provide chat functionality on your website. The chat service is required for the plugin to function and is used to display the interactive chat widget to your website visitors. What the service is and what it is used for: This plugin connects to Akia’s chat service (https://sys.akia.ai/) to provide an interactive chat widget on your website. The service enables real-time chat conversations between your website visitors and Akia’s conversational AI platform. What data is sent and when: During plugin configuration (admin only): Your website’s origin (domain) is sent to https://sys.akia.ai/website_chat_token_exchange to establish a secure connection and obtain an authentication token. This happens only when you complete the “Configure Akia” setup flow in the WordPress admin panel. On your website’s frontend (when chat is enabled): The authentication token (stored securely in WordPress options) is included in the URL when loading the chat JavaScript from https://sys.akia.ai/website_chat_js/{token}/chat.js. This script is loaded on every page view when a valid token is configured. The chat JavaScript itself may collect and send visitor data (such as chat messages, page URLs, and other interaction data) to Akia’s servers. Please refer to Akia’s Privacy Policy for details on what data is collected by the chat service. Service Information: This service is provided by Akia: * Terms of Service: https://mkt.akia.com/akia-terms-and-conditions * Privacy Policy: https://www.akia.com/privacy To use this plugin, you will need: 1. An active Akia account 2. Complete the “Configure Akia” flow in the plugin settings The plugin is free to use, but the Akia service itself may have its own pricing and terms. Please refer to Akia’s website for service details, pricing, and terms of use. For questions about terms and conditions, please contact Akia directly.

It’s an easy to use and free plugin that you can add to your wordpress. After activating this plugin, your wordpress website will have a button on bottom right corner, on click of which – a chatbox will open, people visiting your website can open the chatbox, provide their full name, mobile number and their query or requirement and hit Send button. That person will see a thank you message and you will receive these details on your mobile phone through sms. You can contact your proposed customer directly. Make sure you have registered and created your company on https://app.textdrift.com and you have an app key from the same. After the installation of the plugin: 1. Activate Plugin 2. Go to Settings of Text Drift (you can also find the link in left menu of admin panel) 3. On settings page – add App Key, Status (Active), Profile Picture(optional) and Click on Save Settings button. That’s it! Now, visit your wordpress website, you should be able to see one icon at bottom right corner. 1.0.0 Initial release.