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Contact Forms vs Support
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Contact Forms | Support | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — |
Side-by-side comparison · 24 data points
| Contact Forms | Support | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — |
| Metric | Contact Forms | Support |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | ★ 13 | 3 |
| Free plan | — | — |
| Pricing | Paid | Paid |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 4 | 4 |
| Review velocity (30d) | 1 new | — |
| Languages | 4 supported | 6 supported |
Support edges out Contact Forms on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Contact Forms at Paid, Support at Paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Support; mid-market and enterprise merchants with specific feature requirements should evaluate both — Contact Forms's 13-review base may include the workflow context that matches your specific use case better than Support's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Wix App Market listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Contact Forms audit • Support audit
| Last updated | — | — |
|---|
| Keyword | Contact Forms | Support |
|---|---|---|
| mailchimp | #13 | #25 |
| request | #37 | #6 |
| rsvp form | #13 | #43 |
| request quote | #47 | #16 |
| responses | #28 | #46 |
| Signal | Contact Forms | Support |
|---|---|---|
| Average rating | 4.8 ★ (13) | 5.0 ★ (3) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +1 | — |
| Reviews · last 90 days | +1 | — |
Both Contact Forms and Support offer paid plans only. Contact Forms starts at Paid; Support starts at Paid. Compare the per-tier features in the Pricing section above before committing.
Support has the higher average rating (5.0★ from 3 reviews) compared to Contact Forms (4.8★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Contact Forms fits better if you prioritize broader integrations; Support is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Wix App Market marketplace. Contact Forms has more onboarding documentation maturity (13 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Contact Forms typically suits early-stage and growth-mode stores based on its review-base composition (13 reviews). Support aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Contact Forms and Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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