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1. Listing metadata
Field-level data| Live Chat | WhatsApp Chat Button | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated |
| Live Chat | WhatsApp Chat Button | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated |
| Metric | Live Chat | WhatsApp Chat Button |
|---|---|---|
| Rating | 3.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 74 | 16 |
| Free plan | — | ★ Yes |
| Pricing | Paid | Free |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | — |
| Listed features | 4 | 4 |
| Languages | 1 supported | 16 supported |
Based on the data on this page, WhatsApp Chat Button is the stronger choice for most Wix App Market merchants — 5.0★ vs Live Chat's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, WhatsApp Chat Button offers a free tier (Free) while Live Chat starts at Paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to WhatsApp Chat Button; mid-market and enterprise merchants with specific feature requirements should evaluate both — Live Chat's 74-review base may include the workflow context that matches your specific use case better than WhatsApp Chat Button's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Wix App Market listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Live Chat audit • WhatsApp Chat Button audit
| — |
| Keyword | Live Chat | WhatsApp Chat Button |
|---|---|---|
| live chat | #1 | #19 |
| whatsapp chat button | #25 | #1 |
| whatsapp chat | #25 | #5 |
| chat button | #22 | #8 |
| chat buttons | #23 | #8 |
WhatsApp Chat Button is the cheaper option — it offers a free plan (Free). Live Chat starts at Paid. Both publish their pricing on the Wix App Market marketplace; AppRanks mirrors what's listed on each refresh cycle.
WhatsApp Chat Button has the higher average rating (5.0★ from 16 reviews) compared to Live Chat (3.9★ from 74 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Live Chat fits better if you prioritize broader integrations; WhatsApp Chat Button is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Wix App Market marketplace. Live Chat has more onboarding documentation maturity (74 reviews vs 16), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (74 reviews). WhatsApp Chat Button aligns more with early-stage and growth-mode stores (16 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Live Chat and WhatsApp Chat Button both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WhatsApp Chat Button" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.