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| Metric | Intercom: WhatsApp & AI | |
|---|---|---|
| Rating | 1.8 ★ | ★ 4.9 ★ |
| Total reviews | 4 | ★ 4k |
| Free plan | — | ★ Yes |
| Pricing | Paid | Free plan available |
| Pricing tiers | ★ 4 tiers | 2 tiers |
| Listed features | 4 | 4 |
| Languages | 49 supported | 6 supported |
Based on the data on this page, WhatsApp is the stronger choice for most Wix App Market site owners — 4.9★ vs Intercom: WhatsApp & AI's 1.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, WhatsApp offers a free tier (Free plan available) while Intercom: WhatsApp & AI starts at Paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
WhatsApp has the larger user base (3,958 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Intercom: WhatsApp & AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage site owners who need fast install and low risk should default to WhatsApp; mid-market and enterprise site owners with specific feature requirements should evaluate both — Intercom: WhatsApp & AI's 4-review base may include the workflow context that matches your specific use case better than WhatsApp's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Wix App Market listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Intercom: WhatsApp & AI audit • WhatsApp audit
| Listed | — | — |
|---|
| Last updated | — | — |
|---|
| Keyword | Intercom | |
|---|---|---|
| customers via whatsapp | #34 | #2 |
| with whatsapp | #38 | #1 |
| #48 | #1 | |
| whatsapp facebook messenger | #48 | #2 |
| whatsapp button | #48 | #4 |
No tracked changes.
WhatsApp is the cheaper option — it offers a free plan (Free plan available). Intercom: WhatsApp & AI starts at Paid. Both publish their pricing on the Wix App Market; AppRanks mirrors what's listed on each refresh cycle.
WhatsApp has the higher average rating (4.9★ from 3,958 reviews) compared to Intercom: WhatsApp & AI (1.8★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
WhatsApp holds the higher average rating (4.9★ vs 1.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Wix App Market. WhatsApp has the deeper published review base (3,958 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Intercom: WhatsApp & AI typically suits early-stage and growth-mode teams based on its published review base (4 reviews). WhatsApp typically suits early-stage and growth-mode teams based on its published review base (3,958 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Intercom: WhatsApp & AI and WhatsApp both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Intercom: WhatsApp & AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
