Suptask vs Linear

The next-generation AI ticketing help desk Built for Slack, Suptask is the next-generation AI ticketing helpdesk solution, where your conversations in Slack are turned into a full blown ticket system. Users can easily create tickets from anywhere in Slack, making sure nothing is forgotten and that all details stay within the ticket - without having to leave Slack. Suptask will let you move your teams closer to each other, enabling faster resolution times and better collaboration within your organization. With top reviews, millions of tickets created, and thousands of happy users, Suptask empowers all your teams to implement a native ticketing system for Slack. Get started with a trial or use the FREE plan forever to try out a new ticketing experience. No minimum commitments on the number of Agents, all teams are welcome! The most mature ticketing system on Slack • Create tickets from anywhere in Slack - App Home, Direct Messages (DM) or from messages in any Channel. • Customize ticketing with your required information and fields incl attachments. • Get notified and reminded about tickets automatically in Slack. • Receive ticket requests via Email - manage and reply in Slack with bi-directional E-mail replies. Manage & respond to tickets with an ease • Share private or public replies, collaborate with your team on tickets in private or in public channels. • Easily add unlimited ticket forms that you can customize to receive the required information. • Create personal views with flexible filters and data fields from all your ticket data. • Automatic AI summary of problem and solution of each ticket - searchable in Slack to easily build your team knowledge.. Track team performance • Track team performance and key metrics using the Dashboard analytics. • Identify bottlenecks and issues using advanced filters and personal views across all ticket data. • Integrate ticket data to your favorite Business Intelligence (BI) using the API or raw data export (CSV). • Automatic smart summary reminders so that you never miss out on a ticket and comply with your SLA. Built for multi-teams and privacy • True private tickets on Slack where tickets can stay in DM without being published to public channels. • Built for privacy and sensitive information, such as IT, HR, Finance, RevenueOps or Sales teams. • Send approval requests to any users in your Slack workspace, making it easy to track your approval process in your ticketing workflow. • Share tickets using external Followers on tickets, and delegate permissions using team Admins. Unified and optimized ticketing • Triage tickets together with teams such as DevOps, Engineering, Product, Customer Success and Customer Support who can work in a dedicated Triage channel. • Send tickets directly to issue tracking systems like Github or Gitlab, directly from a Suptask ticket. • Escalate tickets from Customer Support / Customer Success (e.g Zendesk) directly to a Suptask. • Migration of tickets from Atlassian Assist / Halp. Disclaimer: The use of AI and Large Language Models (LLM) can potentially generate inaccurate responses.

Linear is a purpose-built tool for planning and building products. Connect Linear and Slack for effortless collaboration and to keep everyone aligned on the current state of work. Mention Linear in Slack to drive work forward • @Linear file a bug for this and assign me • @Linear who usually works on notifications issues? • @Linear summarize this conversation in a new document on the Billing API project Sync threads for immediate updates • Sync a Slack thread to a Linear issue • Replies, screenshots, and files posted in Slack will cross-post to the synced Linear issue • Linear will post important status updates as replies to the thread Share progress with others • Automatically share project updates from Linear to Slack to keep your whole company informed • Issue and project links posted in Slack expand to show key details like assignee and project health • Send team, project, and view notifications to dedicated Slack channels Use Linear's MCP server with Slackbot • Access your Linear data when chatting with Slackbot • Use tools like list_issues, list_projects, and get_status_updates to find issues, projects, and updates across your workspace and keep up with progress • Create or update issues with save_issue − directly from the chat window Watch a demo and read more about our Slack integration at https://linear.app/docs/slack. Disclaimer: Linear uses LLMs that have the potential to generate inaccurate results.More ways to use Linear in SlackAutomate with Workflow BuilderWorkflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like Linear to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations Templates available for Linear: New Linear issueFill out a form in Slack to create a Linear issue *Workflow Builder is only available on paid subscriptions