Suptask is the #24 ranked customer support app on Slack, with a free plan available, as of Jul 28, 2026.
AppRanks data: Suptask ranks #24 in Customer Support on Slack Marketplace, placing it in the top 8% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Suptask is a newly-listed Slack app with a limited review volume. It is listed in the Customer Support category on Slack Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Slack Marketplace listing.
Pros
- +Free tier available — no card required to evaluate
Cons
- −No public reviews yet — fit and reliability are unverified
Looking to switch from Suptask?
See Suptask's alternatives ranked by audit score, rating, and review velocity.
About Suptask
How Suptask works
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- Create tickets from anywhere in Slack - App Home, Direct Messages (DM) or from messages in any Channel.
- Customize ticketing with your required information and fields incl attachments.
- Get notified and reminded about tickets automatically in Slack.
- Receive ticket requests via Email - manage and reply in Slack with bi-directional E-mail replies.
- Share private or public replies, collaborate with your team on tickets in private or in public channels.
- Easily add unlimited ticket forms that you can customize to receive the required information.
- Create personal views with flexible filters and data fields from all your ticket data.
- Automatic AI summary of problem and solution of each ticket - searchable in Slack to easily build your team knowledge..
- Track team performance and key metrics using the Dashboard analytics.
- Identify bottlenecks and issues using advanced filters and personal views across all ticket data.
- Integrate ticket data to your favorite Business Intelligence (BI) using the API or raw data export (CSV).
- Automatic smart summary reminders so that you never miss out on a ticket and comply with your SLA.
- True private tickets on Slack where tickets can stay in DM without being published to public channels.
- Built for privacy and sensitive information, such as IT, HR, Finance, RevenueOps or Sales teams.
- Send approval requests to any users in your Slack workspace, making it easy to track your approval process in your ticketing workflow.
- Share tickets using external Followers on tickets, and delegate permissions using team Admins.
- Triage tickets together with teams such as DevOps, Engineering, Product, Customer Success and Customer Support who can work in a dedicated Triage channel.
- Send tickets directly to issue tracking systems like Github or Gitlab, directly from a Suptask ticket.
- Escalate tickets from Customer Support / Customer Success (e.g Zendesk) directly to a Suptask.
- Migration of tickets from Atlassian Assist / Halp.
Disclaimer: The use of AI and Large Language Models (LLM) can potentially generate inaccurate responses.
Screenshots
Category rankings
As of Aug 3, 2026- Customer Support#24of 310Top 8%
- Working from home#36of 81Top 45%
- Essential Apps#38of 50Top 76%
- Developer Tools#59of 540Top 11%
- Communication#68of 601Top 12%
- Productivity#138of 600Top 23%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Suptask doesn't have curated competitor matchups yet. Other tracked customer support apps on Slack:
Where Suptask stands in the Customer Support category
Suptask ranks #24 of 310 apps in the Customer Support category, placing it in the top 8% of the listing.
Frequently asked questions
What is Suptask?
Suptask is an app for Slack. It is published on Slack Marketplace and tracked by AppRanks, and AppRanks has been tracking its public marketplace data on the refresh cadence published in our methodology. It is listed under the Customer Support category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space.
Is Suptask free?
Suptask does not offer a permanent free plan on Slack. Pricing starts at Free and paid plans available. Trial availability and exact billing terms are mirrored from the live Slack listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Suptask?
Suptask is actively installed across Slack stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Support category on Slack.
Where does Suptask rank on Slack?
Suptask currently sits at position #24 in the Customer Support category on Slack. That places it in the top 8% of 310 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.