Suptask vs Matter

The next-generation AI ticketing help desk Built for Slack, Suptask is the next-generation AI ticketing helpdesk solution, where your conversations in Slack are turned into a full blown ticket system. Users can easily create tickets from anywhere in Slack, making sure nothing is forgotten and that all details stay within the ticket - without having to leave Slack. Suptask will let you move your teams closer to each other, enabling faster resolution times and better collaboration within your organization. With top reviews, millions of tickets created, and thousands of happy users, Suptask empowers all your teams to implement a native ticketing system for Slack. Get started with a trial or use the FREE plan forever to try out a new ticketing experience. No minimum commitments on the number of Agents, all teams are welcome! The most mature ticketing system on Slack • Create tickets from anywhere in Slack - App Home, Direct Messages (DM) or from messages in any Channel. • Customize ticketing with your required information and fields incl attachments. • Get notified and reminded about tickets automatically in Slack. • Receive ticket requests via Email - manage and reply in Slack with bi-directional E-mail replies. Manage & respond to tickets with an ease • Share private or public replies, collaborate with your team on tickets in private or in public channels. • Easily add unlimited ticket forms that you can customize to receive the required information. • Create personal views with flexible filters and data fields from all your ticket data. • Automatic AI summary of problem and solution of each ticket - searchable in Slack to easily build your team knowledge.. Track team performance • Track team performance and key metrics using the Dashboard analytics. • Identify bottlenecks and issues using advanced filters and personal views across all ticket data. • Integrate ticket data to your favorite Business Intelligence (BI) using the API or raw data export (CSV). • Automatic smart summary reminders so that you never miss out on a ticket and comply with your SLA. Built for multi-teams and privacy • True private tickets on Slack where tickets can stay in DM without being published to public channels. • Built for privacy and sensitive information, such as IT, HR, Finance, RevenueOps or Sales teams. • Send approval requests to any users in your Slack workspace, making it easy to track your approval process in your ticketing workflow. • Share tickets using external Followers on tickets, and delegate permissions using team Admins. Unified and optimized ticketing • Triage tickets together with teams such as DevOps, Engineering, Product, Customer Success and Customer Support who can work in a dedicated Triage channel. • Send tickets directly to issue tracking systems like Github or Gitlab, directly from a Suptask ticket. • Escalate tickets from Customer Support / Customer Success (e.g Zendesk) directly to a Suptask. • Migration of tickets from Atlassian Assist / Halp. Disclaimer: The use of AI and Large Language Models (LLM) can potentially generate inaccurate responses.

Bring employee recognition, rewards, surveys, and celebrations to Slack. Increase employee engagement with peer-to-peer kudos recognition based on company values, save time by automating global gift card delivery and birthdays/anniversaries, and 10x your response rate with pulse and custom surveys. What you can do with Matter Start Feedback Friday! — Automatic, customizable notifications centered around a day where your company is encouraged to give peer-to-peer recognition with kudos and feedback. Celebrate together with Kudos! — Choose from 9 templates or create your own custom kudos to share company values, company jokes, and more. :m: Increase recognition with Rewards! — Add Matter coins to kudos, surveys, and feedback to show extra appreciation. Redeem coins for gift cards, custom company rewards, donations, and more. Never miss a Celebration! — Automatically send birthday and work anniversary messages with/without rewards for everyone to see and celebrate! 10x your response rate with Custom Surveys! — Automate and send surveys in Slack, get real-time feedback, view powerful analytics, and offer rewards. Gather feedback with Pulse + eNPS Surveys! — Transform your organization into a champion of diversity, equity, inclusion, and belonging. Gather real-time, continuous feedback and insights. Put Company Values front and center! — Make people feel more connected to the company and each other with company value kudos templates. Answer culture questions with Analytics! — Leverage kudos, rewards, and feedback activity to identify engagement insights and trends. What companies are saying about Matter “Our company’s culture & morale changed overnight! In under 2 months, we’ve had over 2,000 kudos sent and 80%+ engagement across all employees. Matter has motivated people to participate like no other software we have ever used."- Jeff Hagel — President | Customer Story "I love how easy it is for employees to recognize each other with kudos. Matter has boosted morale, increased employee engagement, and it's now a strong presence in our company culture."- Michael Margolese — Senior Human Resources Manager | Customer Story "Feedback Friday is big for us. It helped us kickstart kudos. 90% of our employees feel comfortable giving and receiving feedback, and 72% feel comfortable with recognition now."- Sabrina Roccazzella - Human Resources BP | Customer Story Get Started • Try Matter for Free! Matter has a free 30-day trial with unlimited access to all features. • Want more info? Watch Matter in action or schedule a demo. Have Questions or Feedback? Email us at [email protected] or message us at @MatterApp.