Suptask
The AI ticketing system and service desk for Slack Suptask is the help desk that turns Slack messages, DMs and emails into tickets for IT, HR and every internal team, plus customer support ticketing in Slack Connect. AI agents answer questions from your knowledge base and take action in Suptask and your connected systems. Featured by Slack as an Essential App · Trusted by 1,700+ teams · SOC 2 Type II audited · Available in 9 languages AI agents that resolve requests - Instant answers: AI replies to tickets from your knowledge base and hands off to an agent when needed. - Per team or workspace-wide: run multiple AI agents, one per team or across all channels. - Answer on your terms: reply to every message, to specific keywords, or when someone adds the emoji. - Take action: automate onboarding, offboarding and access requests, with context from your HRIS, directory, CRM and MDM. - Workflows from a prompt: auto-categorize tickets and run multi-step actions, no flowcharts. - Human in the loop: choose what runs automatically and review AI answers first. Ticketing, approvals and service management for every team - Modern ITSM and ESM: replace your old helpdesk portal with a ticket system and service desk inside Slack. - Tickets from anywhere: a help channel, a DM, the Suptask app, email, or the emoji. - A help desk per team: give IT, HR, Finance, Legal or any team its own ticket inbox. - Private when needed: sensitive HR and Finance tickets can stay in DM. - Approval workflows: ad-hoc, automated and dynamic approvals to anyone in Slack, tracked on the ticket. Customer support in Slack Connect - A channel per customer: turn messages in shared channels into tickets, nothing to install. - One overview: a single helpdesk for tickets from hundreds of customer channels. - Slack and email together: handle every request under your own brand. SLAs and ticket automation - SLA targets: reply and resolution times per ticket priority, with breach alerts and escalation. - Smart assignment: route tickets by round-robin, on-call or rules. - Automations: set ticket triage, status, priority and replies with triggers and Slack Workflows. Reporting and insights - Dashboards: ticket volume, response and resolution times, SLA performance and CSAT. - Data export: send ticket data to your BI tool or data warehouse via the API. Connected to your stack - HRIS: BambooHR, HiBob, Hailey HR, Personio, Rippling - Identity: Okta, Microsoft Entra, Google Workspace, JumpCloud - Devices: PDQ Connect, Iru (formerly Kandji) - Knowledge: Confluence, Notion, Guru, Google Drive - CRM & engineering: HubSpot, GitHub, GitLab - API & automations: Webhooks, API, and an MCP server for Claude and ChatGPT - Slack: Slack Workflows, Slackbot AI, Slack MCP See all integrations. Enterprise-ready security - Compliance: SOC 2 Type II audited, GDPR with DPA, HIPAA with BAA available. - Access control: private tickets and team permissions, so IT never sees HR requests. - Your data stays yours: AI you control, never trained on your data. Get started today Install Suptask and start ticketing in minutes with a 14-day free trial. No credit card, no minimum agents, and unlimited requesters at no extra cost. Disclaimer: AI and LLMs can generate inaccurate responses.
Wrangle
A modern ticketing and workflow system built into Slack Wrangle makes it easy for customers or colleagues to get help, ensures nothing falls through the cracks, and shows off how hard your team is working. All in Slack, where your team works. Slack has chosen Wrangle as an Essential App, a top AI-powered productivity partner, and has featured Wrangle as a Top App multiple times. Conversational ticketing for both internal and external help desks Internal ticketing: Wrangle is used by thousands of IT, HR, and other ops teams to provide faster and more transparent service to their colleagues in Slack. External ticketing: Wrangle works in Slack Connect to help CX, support, and sales teams personally engage, grow, and support their customers. Powered by AI Wrangle was one of the first apps selected by Slack to be included in the AI-powered productivity category and was featured in the announcement of Slack AI. Wrangle leverages AI to make ticketing more conversational, lower resolution times, and improve customer satisfaction. Make it easy for users to start tickets in Slack Wrangle makes filing a ticket as easy as sending a message in Slack. No training, no context switching — provide service from any Slack channel, DM, or thread. - Turn any message into a ticket automatically or by emoji - Enhance transparency by showing users the status of their ticket - Get context with intake forms Make sure no tickets slip through the cracks Wrangle ensures your team provides good service. It assigns the right agents, reminds them if they take too long, and provides dashboards to make sure no ticket gets left behind. Turn Slack’s chaos into a productive, prioritized list of work. - Easily see what is open and what needs to be worked on - Keep response times on target with reminders and SLAs - Keep up with trends with custom tags Show your team’s hard work with detailed analytics Wrangle automates all the reporting you need to see how your team is doing. See the overall trends in ticket volume, response times, and per-agent performance. Know when it’s time to hire based on real-time data. - Comprehensive reporting with unified web dashboards - Agent-level insights - Customer satisfaction surveys to know how you are performing Handle more customers per agent Wrangle helps your agents cover more customers in less time. With automation, ticket deflection, and SLA alarms, your team will scale as your company grows. - Save your agents time with canned replies and message automations - Two-way web to Slack chat sync to handle multiple tickets fast - Create and route tickets automatically Automated approvals and business workflows Wrangle's powerful workflow engine lets you define processes with approvals, tasks, and forms. Colleagues can start any workflow you’ve designed in Slack, such as access requests, vendor reviews, onboarding new team members, contract reviews, and more. - No-code workflow builder - Conditional logic to route work - Custom forms, reminders, and due dates Integrate Wrangle with all your favorite tools Wrangle integrates with Zapier, allowing you to integrate your Wrangle tickets seamlessly with the rest of your tech stack. Wrangle’s AI features are opt-in. Please note that AI generated content may contain inaccuracies. Wrangle is built for teams who get work done in Slack, like IT, HR, CX, operations, finance, and legal. Improve the service you provide with a powerful ticketing help desk and workflow engine, right in Slack. Try it for free today.
