incident.io vs PagerDuty

incident.io is the all-in-one platform for managing incidents directly inside Slack. Create, coordinate, and resolve incidents faster with a seamless Slack-native workflow used by 1500+ teams, including Netflix, Etsy, Intercom, and Skyscanner. What you can do with incident.io in Slack Declare an incident instantly from any message using shortcuts or slash commands. Pull in the right people automatically with roles, escalations, and workflows that assign responsibilities and notify key stakeholders. Automate repetitive tasks like updating metadata, setting severity, posting checklists, and kicking off follow-ups - all triggered inside Slack. Get AI-powered summaries and timelines that keep everyone aligned during fast-moving incidents. Share updates with customers or internal teams through integrated Status Pages, published directly from Slack. Connect your entire stack including PagerDuty, Datadog, Linear, Jira, Grafana, and more - bringing alerts, context, and actions into one place. Turn incidents into insights using enriched timelines, responder data, and trends captured through real Slack activity. Why engineering teams choose incident.io for Slack - Slack-native by design: built for teams who prefer resolving issues where the work already happens. - Fastest setup: up and running in minutes with sensible defaults. - Loved by responders: designed to reduce cognitive load, not add more tools to learn. - End-to-end platform: on-call, response, workflows, status pages, and post-incident insights all connected. Whether you're a fast-growing startup or a global engineering organization, incident.io helps your team respond confidently, collaborate effortlessly, and learn from every incident - all without leaving Slack. Add the app to Slack to get started, or find out more at incident.io. Disclaimer: incident.io uses a Large Language Model (LLM) to generate summaries. LLMs have the potential to produce inaccurate summaries.

Announcing New Changes to our Slack Experience! - Slash Commands - New commands that make working with PagerDuty Incident Management faster - Card Redesign - Updated Emojis and a better hierarchy of information to provide more clarity about incidents - Thread Replies - Meant to reduce noise and alleviate clutter in the Slack surface Summary The PagerDuty platform for incident management revolutionizes businesses by harnessing data from a complex digital ecosystem. Over 30,000 companies trust PagerDuty to transform real-time signals into opportunities that empower teams to improve operations, deliver excellent customer experiences, and accelerate innovation. With the bi-directional Slack integration, users can collaborate seamlessly while managing PagerDuty incidents end-to-end, directly in Slack. Integration setup and authentication can be completed effortlessly, allowing users to quickly integrate PagerDuty and Slack into their incident management workflows. Within dedicated incident Slack channels, PagerDuty users can leverage built-in generative AI and agentic features to further enhance productivity and collaboration: - PagerDuty Advance AI Assistant surfaces actionable insights and key context before, during, and after incidents by leveraging data from PagerDuty and Slack, generates status updates, and calls specialized AI agents to help teams resolve critical work efficiently. - PagerDuty AI Agents assist teams and handle work autonomously at every step of the incident lifecycle - SRE Agent: Detects, triages, and diagnoses incidents and automates approved remediation steps. Uses memory of past incidents and user interactions to learn and improve future responses. - Scribe Agent: Automatically captures incident meetings and chat history, and makes it available for use in status update drafts and post-incident reviews. - Shift Agent: Automatically detects conflicts between planned time-off and on-call shifts, recommends available replacements, and facilitates overrides via DM. - Insights Agent: Provides proactive and on-demand recommendations based on PagerDuty incidents, teams and services analytics. Users can take action on recommendations with just a few clicks. Please read our PagerDuty Guidelines for the Safe and Secure Use of Generative AI. Please make sure the answers are accurate and appropriate before using them.More ways to use PagerDuty in SlackAutomate with Workflow BuilderWorkflow Builder* lets you transform everyday processes into automations, without writing a single line of code. Add third-party tools like PagerDuty to workflows to manage work and processes from Slack, and use templates to get started quickly. Learn more about automations Templates available for PagerDuty: New PagerDuty incident from emoji reactionEmoji react to alert notifications in Slack to create PagerDuty incidents *Workflow Builder is only available on paid subscriptions