ServiceBot
Freshservice is a right-sized, intelligent, service management solution that extends digital capabilities and delivers exceptional employee productivity for modern enterprises that are looking to digitally transform their businesses. ServiceBot in Freshservice is a virtual agent that uses natural language processing and machine learning to understand end user queries and assists them by providing solutions and in raising service requests. Key features of ServiceBot include: • Conversational support - Users can now chat with ServiceBot to get assistance. ServiceBot uses Natural Language Processing (NLP) to understand user queries and provides users with relevant information.* • Ticket deflection - Deflect L1 tickets by providing relevant knowledge base articles and relieve service desk agents from monotonous and repetitive tasks.* • Project collaboration - Two-way sync to enable contextual conversations on your ongoing project tasks. • One-click access - Users can use the Home tab to fetch, filter and track specific incidents and service requests. • Instant updates - Freshservice groups can be mapped to Slack channels which are notified whenever a ticket is assigned to the group. Requesters also get notified whenever there's an update on their ticket. • Faster approvals - Agents and Requesters are notified about service requests and change approvals assigned to them. They can take action on approvals within Slack! With ServiceBot, your internal support is fast, streamlined and offers the best employee experience. *Features available only in the Enterprise plan and are powered by generative AI. *Please note that the AI generated responses may be inaccurate. Visit https://freshworks.com/freshservice to learn more.
Top keywords
- service5×2.00%
- servicebot5×2.00%
- freshservice4×1.60%
- approvals3×1.20%
- notified3×1.20%
- requests3×1.20%
- service requests3×1.20%
- ticket3×1.20%
- users3×1.20%
- agents2×0.80%
- ai2×0.80%
- assigned2×0.80%
Standup.ly
#1 Stand Up Bot for daily async meetings & Time tracking powered by AI & GPT. Trusted by 100,000 teams from Intel, IBM, Adobe and more. Hot Features : Asynchronous standups & retro meetings | Time tracking| Retrospectives automation | Planning poker, sprint planning & backlog refinement | ToDo & Task management| 360 degree feedback & OKRs | Agile charts calculation | Task tracker integrations | Scheduled surveys & Slack Poll | Text, voice & video answers | Video calls automation | Multi-admin access | Team Answers Analytics | SSO & Security standards compliance | Automate daily huddle check-ins, time trackig, retrospectives, 360 feedback reviews, 1-on-1, planning poker, backlog grooming, and other workflows. Seamlessly integrate task tracker-connected time tracking surveys, ensuring precise task estimations and real-time updates for better project forecasting and performance analysis. Achieve maximum team engagement with AI-driven conversational surveys, leveraging automated progress tracking and data collection for effortless, real-time performance updates. Visualize progress with a dynamic timeline and interactive report whiteboard, enabling you to track milestones, control priorities, and efficiently manage team obstacles. Customize questions in your own language to strengthen and improve team culture. The AI adapts the phrasing with each run, enhancing engagement and keeping the team interactions fresh and dynamic. Manage personal Todo & Tasks. Quickly turn messages into tasks, split tasks into subtasks, set due dates, receive reminders and more. Integrated with Standuply surveys and Task trackers. A remote team can answer questions via text, voice or video messages. Run multiple reports on a schedule or asynchronously at users’ time zones. Integrations: JIRA Atlassian, Trello, Asana, GitHub, Gitlab, Bitbucket, Google Analytics, HubSpot, Pivotal and more. Extract data from Redmine, Wrike, Basecamp, MySQL, MongoDB, PostgreSQL to Slack. Centralized account management and insights hub, organization-wide controls to onboard, easily manage and adopt usage for the whole organization Built for Remote Teams - Designed for the Enterprise Grid • get productivity summary reports in Slack (DM/channel), via email or on the web; • track business metrics & OKR, team’s progress, performance and happiness; • share goals, to-do lists with tasks, status meeting notes, calendar agenda, run polls, brainstorm; • share permissions with your team using multi-admin access. Your Digital Assistant for Project Management and Agile Development in SlackThink of Standuply as a Scrum Master or Project Manager that works in thousands of teams and applies the best practices. As a result, your Agile or Kanban processes run on autopilot, you save time and avoid costly mistakes. Disclaimer: The answers from integrated Large Language Model (ChatGPT) might generate inaccurate responses and data insights. Read the full policy.
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