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1. Listing metadata
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| Zoko | RT | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Metric | Zoko: WhatsApp for D2C Brands | RT: Zalo Live Chat |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 438 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 3 |
| Featured placements | 1 | — |
| Languages | 1 supported | 1 supported |
| Listed since | Dec 2020 | Aug 2021 |
Zoko: WhatsApp for D2C Brands and RT: Zalo Live Chat are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Zoko: WhatsApp for D2C Brands at Free trial available, RT: Zalo Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Zoko: WhatsApp for D2C Brands has the larger user base (438 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RT: Zalo Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Zoko: WhatsApp for D2C Brands audit • RT: Zalo Live Chat audit
| Keyword | Zoko | RT |
|---|---|---|
| brands | #4 | Not ranked |
| branded | #5 | Not ranked |
| cart recovery | #11 | Not ranked |
| ai live chat | Not ranked | #114 |
| live chat | Not ranked | #120 |
Not featured in any section recently.
Both Zoko: WhatsApp for D2C Brands and RT: Zalo Live Chat offer paid plans only. Zoko: WhatsApp for D2C Brands starts at Free trial available; RT: Zalo Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
Zoko: WhatsApp for D2C Brands (4.9★, 438 reviews) and RT: Zalo Live Chat (5.0★, 4 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
RT: Zalo Live Chat holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Zoko: WhatsApp for D2C Brands has the deeper published review base (438 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Zoko: WhatsApp for D2C Brands typically suits early-stage and growth-mode teams based on its published review base (438 reviews). RT: Zalo Live Chat typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Zoko: WhatsApp for D2C Brands and RT: Zalo Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RT: Zalo Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
