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1. Listing metadata
Field-level data| Wello | Spur | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Wello | Spur | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Wello: AI Chatbot & Live Chat | Spur: AI Chat & Helpdesk |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 6 | ★ 118 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2026 | Sep 2022 |
Wello: AI Chatbot & Live Chat and Spur: AI Chat & Helpdesk are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Wello: AI Chatbot & Live Chat at Free plan available, Spur: AI Chat & Helpdesk at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Spur: AI Chat & Helpdesk has the larger user base (118 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Wello: AI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Wello: AI Chatbot & Live Chat audit • Spur: AI Chat & Helpdesk audit
| Keyword | Wello | Spur |
|---|---|---|
| ai helpdesk software | Not ranked | #3 |
| help desk | Not ranked | #4 |
| ai helpdesk support | Not ranked | #5 |
| automated customer support | #9 | Not ranked |
| order lookup | #24 | Not ranked |
Not featured in any section recently.
No tracked changes.
Both Wello: AI Chatbot & Live Chat and Spur: AI Chat & Helpdesk offer paid plans only. Wello: AI Chatbot & Live Chat starts at Free plan available; Spur: AI Chat & Helpdesk starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Wello: AI Chatbot & Live Chat (5.0★, 6 reviews) and Spur: AI Chat & Helpdesk (5.0★, 118 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Spur: AI Chat & Helpdesk does carry the larger published review base (118 vs 6). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Spur: AI Chat & Helpdesk has the deeper published review base (118 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Wello: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (6 reviews). Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (118 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Wello: AI Chatbot & Live Chat and Spur: AI Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Wello: AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
