Side-by-side comparison · 24 data points
It is a repair software for E-commerce stores that allows your team to manage all repair tickets
| Unified Repairs Support | Zigpoll Customer Surveys | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Metric | Unified Repairs Support | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 3.9 ★ | ★ 5.0 ★ |
| Total reviews | 7 | ★ 524 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 13 new |
| Languages | 1 supported | 1 supported |
| Listed since | May 2022 | Apr 2019 |
Based on the data on this page, Zigpoll Customer Surveys is the stronger choice for most Shopify App Store merchants — 5.0★ vs Unified Repairs Support's 3.9★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Unified Repairs Support at Free plan available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Zigpoll Customer Surveys has the larger user base (524 reviews vs 7), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Unified Repairs Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Zigpoll Customer Surveys; mid-market and enterprise merchants with specific feature requirements should evaluate both — Unified Repairs Support's 7-review base may include the workflow context that matches your specific use case better than Zigpoll Customer Surveys's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Unified Repairs Support audit • Zigpoll Customer Surveys audit
| Keyword | Unified Repairs Support | Zigpoll Customer Surveys |
|---|---|---|
| customer support tool | #81 | #81 |
| survey | #1281 | #1 |
| customer support chatbot | #127 | #15 |
| customer support automation | #174 | #41 |
| ai customer support | #160 | #58 |
Not featured in any section recently.
| Signal | Unified Repairs Support | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 3.9 ★ (7) | 5.0 ★ (524) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +13 |
| Reviews · last 90 days | — | +45 |
No reviews yet.
Both Unified Repairs Support and Zigpoll Customer Surveys offer paid plans only. Unified Repairs Support starts at Free plan available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Zigpoll Customer Surveys has the higher average rating (5.0★ from 524 reviews) compared to Unified Repairs Support (3.9★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Unified Repairs Support fits better if you prioritize broader integrations; Zigpoll Customer Surveys is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Zigpoll Customer Surveys has more onboarding documentation maturity (524 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Unified Repairs Support typically suits early-stage and growth-mode stores based on its review-base composition (7 reviews). Zigpoll Customer Surveys aligns more with early-stage and growth-mode stores (524 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
This app has exactly what my company needed for a post-purchase questionnaire. There was functionality I needed, so I contacted support and they were able to add it in under a week. Great customer service and great app.
great survey app
Excellent customer support!
Very easy to set up and provides great insights. Would definitely recommend it!
Migration support varies by app and category. Unified Repairs Support and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Unified Repairs Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
