Shop vs Detective FAQ Chat & Helpdesk

Shop and Detective FAQ Chat & Helpdesk are evenly matched on rating (4.8★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing entry tiers: Shop at Free, Detective FAQ Chat & Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Shop has the larger user base (9,148 reviews vs 16), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Detective FAQ Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Shop or Detective FAQ Chat & Helpdesk cheaper?

Both Shop and Detective FAQ Chat & Helpdesk offer paid plans only. Shop starts at Free; Detective FAQ Chat & Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Shop or Detective FAQ Chat & Helpdesk?

Shop (4.8★, 9,148 reviews) and Detective FAQ Chat & Helpdesk (4.8★, 16 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Shop or Detective FAQ Chat & Helpdesk?

AppRanks cannot separate these two on rating — both sit at 4.8★. Shop does carry the larger published review base (9,148 vs 16). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Shop or Detective FAQ Chat & Helpdesk?

Both apps are one-click installs from the Shopify App Store. Shop has the deeper published review base (9,148 vs 16), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Shop typically suits established teams with steady usage based on its published review base (9,148 reviews). Detective FAQ Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Shop and Detective FAQ Chat & Helpdesk?

Migration support varies by app and category. Shop and Detective FAQ Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Detective FAQ Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.