Side-by-side comparison · 24 data points
Convert more shoppers with visual product reviews, superpowered by AI
| Loox ‑ Product Reviews App | Detective FAQ Chat & Helpdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.
| Metric | Loox ‑ Product Reviews App | Detective FAQ Chat & Helpdesk |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.8 ★ |
| Total reviews | ★ 9.6k | 16 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | ★ 5 | 3 |
| Featured placements | 5 | — |
| Review velocity (30d) | 431 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2015 | May 2020 |
Loox ‑ Product Reviews App edges out Detective FAQ Chat & Helpdesk on rating (4.9★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Loox ‑ Product Reviews App at Free plan available, Detective FAQ Chat & Helpdesk at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Loox ‑ Product Reviews App has the larger user base (9,583 reviews vs 16), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Detective FAQ Chat & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Loox ‑ Product Reviews App; mid-market and enterprise merchants with specific feature requirements should evaluate both — Detective FAQ Chat & Helpdesk's 16-review base may include the workflow context that matches your specific use case better than Loox ‑ Product Reviews App's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Loox ‑ Product Reviews App audit • Detective FAQ Chat & Helpdesk audit
| Keyword | Loox ‑ Product Reviews App | Detective FAQ Chat & Helpdesk |
|---|---|---|
| ai helpdesk software | #70 | #107 |
| ai helpdesk | #68 | #141 |
| ai faq bot | #80 | #173 |
Not featured in any section recently.
| Signal | Loox ‑ Product Reviews App | Detective FAQ Chat & Helpdesk |
|---|---|---|
| Average rating | 4.9 ★ (9.6k) | 4.8 ★ (16) |
| Rating distribution | 594% 44% 31% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +73 | — |
| Reviews · last 30 days | +431 | — |
| Reviews · last 90 days | +1.1k | — |
Both Loox ‑ Product Reviews App and Detective FAQ Chat & Helpdesk offer paid plans only. Loox ‑ Product Reviews App starts at Free plan available; Detective FAQ Chat & Helpdesk starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Loox ‑ Product Reviews App has the higher average rating (4.9★ from 9,583 reviews) compared to Detective FAQ Chat & Helpdesk (4.8★ from 16 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Loox ‑ Product Reviews App holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Loox ‑ Product Reviews App has the deeper published review base (9,583 vs 16), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Loox ‑ Product Reviews App typically suits established teams with steady usage based on its published review base (9,583 reviews). Detective FAQ Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
heel gemakkelijk in gebruik en overzichtelijk. echte aanrader
Great review app.
No reviews yet.
Migration support varies by app and category. Loox ‑ Product Reviews App and Detective FAQ Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Detective FAQ Chat & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
