Side-by-side comparison · 24 data points
Post purchase survey and NPS to gather product insights and customer feedback with ease
| SM Post Purchase Survey & NPS | Zigpoll Customer Surveys | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
| Metric | SM Post Purchase Survey & NPS | Zigpoll Customer Surveys |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 5 | ★ 524 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 13 new |
| Languages | 1 supported | 1 supported |
| Listed since | Jul 2023 | Apr 2019 |
SM Post Purchase Survey & NPS and Zigpoll Customer Surveys are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: SM Post Purchase Survey & NPS at Free plan available, Zigpoll Customer Surveys at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Zigpoll Customer Surveys has the larger user base (524 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SM Post Purchase Survey & NPS's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SM Post Purchase Survey & NPS audit • Zigpoll Customer Surveys audit
| Keyword | SM Post Purchase Survey & NPS | Zigpoll Customer Surveys |
|---|---|---|
| post purchase survey | #141 | #6 |
| purchase survey | #131 | #8 |
| survey | #373 | #1 |
| product feedback | #39 | #3 |
| survey quiz | #76 | #3 |
Not featured in any section recently.
No tracked changes.
| Signal | SM Post Purchase Survey & NPS | Zigpoll Customer Surveys |
|---|---|---|
| Average rating | 5.0 ★ (5) | 5.0 ★ (524) |
| Rating distribution | 5— 4— 3— 2— 1— | 598% 41% 30% 20% 10% |
| Reviews · last 7 days | — | +4 |
| Reviews · last 30 days | — | +13 |
| Reviews · last 90 days | — | +47 |
No reviews yet.
Both SM Post Purchase Survey & NPS and Zigpoll Customer Surveys offer paid plans only. SM Post Purchase Survey & NPS starts at Free plan available; Zigpoll Customer Surveys starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
SM Post Purchase Survey & NPS (5.0★, 5 reviews) and Zigpoll Customer Surveys (5.0★, 524 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. SM Post Purchase Survey & NPS fits better if you prioritize broader integrations; Zigpoll Customer Surveys is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Zigpoll Customer Surveys has more onboarding documentation maturity (524 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
SM Post Purchase Survey & NPS typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). Zigpoll Customer Surveys aligns more with early-stage and growth-mode stores (524 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Zigpoll helps us easily collect feedback from our customers. The survey builder is flexible, easy to use, and the insights help us better understand our customers and improve their experience. The support team has also been responsive and helpful whenever we've had questions or needed assistance.
great app and customer service plus is very easy to use once integrated into claude especially and if any issues customer service answer within 24 hours and even fix it for you
This app has exactly what my company needed for a post-purchase questionnaire. There was functionality I needed, so I contacted support and they were able to add it in under a week. Great customer service and great app.
great survey app
Migration support varies by app and category. SM Post Purchase Survey & NPS and Zigpoll Customer Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SM Post Purchase Survey & NPS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
