Side-by-side comparison · 24 data points
Grow Sales with an AI Chatbot, Live Chat, Help Desk That Works with Your Customer Support Team 24/7
| AnswerAI Chatbot & Live Chat | SupportRetriever AI Assisted | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Turn your contact form into a support inbox. Use order data to reply with full purchase context.
| Metric | AnswerAI Chatbot & Live Chat | SupportRetriever AI Assisted |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 19 | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free trial available | $0.99/month |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2023 | Feb 2026 |
Based on the data on this page, AnswerAI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 5.0★ vs SupportRetriever AI Assisted's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, AnswerAI Chatbot & Live Chat offers a free tier (Free trial available) while SupportRetriever AI Assisted starts at $0.99/month. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to AnswerAI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — SupportRetriever AI Assisted's 0-review base may include the workflow context that matches your specific use case better than AnswerAI Chatbot & Live Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AnswerAI Chatbot & Live Chat audit • SupportRetriever AI Assisted audit
| Keyword | AnswerAI Chatbot & Live Chat | SupportRetriever AI Assisted |
|---|---|---|
| helpdesk | #64 | #1525 |
No tracked changes.
| Signal | AnswerAI Chatbot & Live Chat | SupportRetriever AI Assisted |
|---|---|---|
| Average rating | 5.0 ★ (19) | — |
| Rating distribution | 595% 45% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
AnswerAI Chatbot & Live Chat is the cheaper option — it offers a free plan (Free trial available). SupportRetriever AI Assisted starts at $0.99/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. AnswerAI Chatbot & Live Chat does carry the larger published review base (19 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AnswerAI Chatbot & Live Chat has the deeper published review base (19 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
AnswerAI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (19 reviews). SupportRetriever AI Assisted typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. AnswerAI Chatbot & Live Chat and SupportRetriever AI Assisted both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from SupportRetriever AI Assisted" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
We’ve been using AnswerAI at IDA Sports, and it’s been a total game-changer for our customer experience! The setup was super easy; we were up and running in no time. The app is really intuitive and easy to train the AI to answer any repetitive questions that come in. Our customers receive fast, helpful answers to the m
A slick app that was very easily integrated onto our store, but also backed by a great support team and regular check-in communication from a customer success manager.
Great customer service! Works very well.
We chose AnswerAi after comparing competitors, and it’s proven to be the best value for the features offered. Setup was straightforward, the bot learned our 1500+ product range quickly, and handling support, sales, and product enquiries has been seamless. Ben provided outstanding one-on-one support during setup. He met
Excellent App Great at helping customers get the info they need and so reducing customer service time Also learns about your products and services automatically which is a great help not seen on some other AI bots The support is spot on Very happy with this
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