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1. Listing metadata
Field-level data| Spur | WAX | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Spur | WAX | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Spur: AI Chat & Helpdesk | WAX: marketing on WhatsApp |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | ★ 118 | 63 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free trial available | $499/month |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | ★ 5 | 4 |
| Featured placements | 1 | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2022 | Jul 2023 |
Spur: AI Chat & Helpdesk edges out WAX: marketing on WhatsApp on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Spur: AI Chat & Helpdesk offers a free tier (Free trial available) while WAX: marketing on WhatsApp starts at $499/month. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.
Spur: AI Chat & Helpdesk has the larger user base (118 reviews vs 63), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. WAX: marketing on WhatsApp's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Spur: AI Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — WAX: marketing on WhatsApp's 63-review base may include the workflow context that matches your specific use case better than Spur: AI Chat & Helpdesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Spur: AI Chat & Helpdesk audit • WAX: marketing on WhatsApp audit
| Keyword | Spur | WAX |
|---|---|---|
| inbox | #21 | #38 |
| #64 | #3912 | |
| whatsapp chat | #45 | #187 |
| whatsapp ai agent | #238 | #58 |
Not featured in any section recently.
Spur: AI Chat & Helpdesk is the cheaper option — it offers a free plan (Free trial available). WAX: marketing on WhatsApp starts at $499/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Spur: AI Chat & Helpdesk has the higher average rating (5.0★ from 118 reviews) compared to WAX: marketing on WhatsApp (4.8★ from 63 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Spur: AI Chat & Helpdesk holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Spur: AI Chat & Helpdesk has the deeper published review base (118 vs 63), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (118 reviews). WAX: marketing on WhatsApp typically suits early-stage and growth-mode teams based on its published review base (63 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Spur: AI Chat & Helpdesk and WAX: marketing on WhatsApp both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WAX: marketing on WhatsApp" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
