Side-by-side comparison · 24 data points
Sales & Support with Palmate: automate chats, recover carts, and personalize recommendations.
| Palmate AI Chatbot & Livechat | ShopQuestions | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated |
Stop Losing Sales to Unanswered Questions. Engage Customers Directly on Product Pages.
| Metric | Palmate AI Chatbot & Livechat | ShopQuestions |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 4 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 4 | ★ 5 |
| Languages | 3 supported | 1 supported |
| Listed since | Jul 2025 | May 2025 |
Palmate AI Chatbot & Livechat and ShopQuestions are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Palmate AI Chatbot & Livechat at Free plan available, ShopQuestions at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Palmate AI Chatbot & Livechat audit • ShopQuestions audit
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| Keyword | Palmate AI Chatbot & Livechat | ShopQuestions |
|---|---|---|
| livechat | #17 | Not ranked |
| ai sales assistant | #30 | Not ranked |
| chatbox | #57 | Not ranked |
Both Palmate AI Chatbot & Livechat and ShopQuestions offer paid plans only. Palmate AI Chatbot & Livechat starts at Free plan available; ShopQuestions starts at Free. Compare the per-tier features in the Pricing section above before committing.
Palmate AI Chatbot & Livechat (5.0★, 4 reviews) and ShopQuestions (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Palmate AI Chatbot & Livechat does carry the larger published review base (4 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Palmate AI Chatbot & Livechat has the deeper published review base (4 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Palmate AI Chatbot & Livechat typically suits early-stage and growth-mode teams based on its published review base (4 reviews). ShopQuestions typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Palmate AI Chatbot & Livechat and ShopQuestions both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ShopQuestions" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
