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1. Listing metadata
Field-level data| Saport | Track123 Order Tracking | |
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| Saport | Track123 Order Tracking | |
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Track123 creates interactive map-based tracking pages that reduce WISMO tickets and drive more sales
| Metric | Saport: AI Assistant & Chatbot | Track123 Order Tracking |
|---|---|---|
| Rating | — | 4.9 ★ |
| Total reviews | 0 | 1.5k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 3 |
| Languages | 1 supported | 14 supported |
| Listed since | Apr 2026 | Jan 2022 |
Based on the data on this page, Track123 Order Tracking is the stronger choice for most Shopify App Store merchants — 4.9★ vs Saport: AI Assistant & Chatbot's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Saport: AI Assistant & Chatbot at Free trial available, Track123 Order Tracking at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Track123 Order Tracking has the larger user base (1,455 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Saport: AI Assistant & Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Track123 Order Tracking; mid-market and enterprise merchants with specific feature requirements should evaluate both — Saport: AI Assistant & Chatbot's 0-review base may include the workflow context that matches your specific use case better than Track123 Order Tracking's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Saport: AI Assistant & Chatbot audit • Track123 Order Tracking audit
| Last updated | — | — |
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| Keyword | Saport | Track123 Order Tracking |
|---|---|---|
| order lookup | Not ranked | #1 |
| branded tracking | Not ranked | #1 |
| order tracking | Not ranked | #2 |
| ai assistant | #144 | Not ranked |
| support chatbot | #190 | Not ranked |
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Both Saport: AI Assistant & Chatbot and Track123 Order Tracking offer paid plans only. Saport: AI Assistant & Chatbot starts at Free trial available; Track123 Order Tracking starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Saport: AI Assistant & Chatbot fits better if you prioritize broader integrations; Track123 Order Tracking is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Track123 Order Tracking has more onboarding documentation maturity (1,455 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Saport: AI Assistant & Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Track123 Order Tracking aligns more with early-stage and growth-mode stores (1,455 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Saport: AI Assistant & Chatbot and Track123 Order Tracking both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Saport: AI Assistant & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
