Side-by-side comparison · 24 data points
Turn refunds into exchanges and store credit. Return portal built for European brands and carriers.
| Returbo Returns & Exchanges | Retractly | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Returbo Returns & Exchanges | Retractly: EU Withdrawal |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | ★ 93 | 16 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 5 supported |
| Listed since | Jan 2023 | May 2026 |
Returbo Returns & Exchanges edges out Retractly: EU Withdrawal on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Returbo Returns & Exchanges at Free trial available, Retractly: EU Withdrawal at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Returbo Returns & Exchanges; mid-market and enterprise merchants with specific feature requirements should evaluate both — Retractly: EU Withdrawal's 16-review base may include the workflow context that matches your specific use case better than Returbo Returns & Exchanges's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Returbo Returns & Exchanges audit • Retractly: EU Withdrawal audit
| Last updated | — | — |
|---|
| Keyword | Returbo Returns & Exchanges | Retractly |
|---|---|---|
| directive 2023 2673 | #3 | #5 |
| 2023 2673 | #6 | #8 |
| returns eu withdrawal | #16 | #14 |
| return portal | #21 | #23 |
Both Returbo Returns & Exchanges and Retractly: EU Withdrawal offer paid plans only. Returbo Returns & Exchanges starts at Free trial available; Retractly: EU Withdrawal starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Returbo Returns & Exchanges has the higher average rating (5.0★ from 93 reviews) compared to Retractly: EU Withdrawal (4.8★ from 16 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Returbo Returns & Exchanges holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Returbo Returns & Exchanges has the deeper published review base (93 vs 16), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Returbo Returns & Exchanges typically suits early-stage and growth-mode teams based on its published review base (93 reviews). Retractly: EU Withdrawal typically suits early-stage and growth-mode teams based on its published review base (16 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Returbo Returns & Exchanges and Retractly: EU Withdrawal both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Retractly: EU Withdrawal" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
