Side-by-side comparison · 24 data points
Reduce return costs and recapture more revenue with automated returns and exchanges
| AfterShip Returns & Exchanges | Shop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | AfterShip Returns & Exchanges | Shop |
|---|---|---|
| Rating | 4.7 ★ | ★ 4.8 ★ |
| Total reviews | 1.3k | ★ 7.4k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | 1 | ★ 2 |
| Review velocity (30d) | — | 325 new |
| Languages | 5 supported | 21 supported |
| Listed since | Feb 2017 | Sep 2020 |
AfterShip Returns & Exchanges and Shop are evenly matched on rating (4.7★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: AfterShip Returns & Exchanges at Free plan available, Shop at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shop has the larger user base (7,371 reviews vs 1,269), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AfterShip Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AfterShip Returns & Exchanges audit • Shop audit
| Listed |
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| Last updated | — | — |
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| Keyword | AfterShip Returns & Exchanges | Shop |
|---|---|---|
| returns exchanges | #1 | Not ranked |
| returns | #1 | Not ranked |
| shop | Not ranked | #1 |
| shoppers | Not ranked | #1 |
| returns and exchanges | #4 | Not ranked |
No tracked changes.
| Signal | AfterShip Returns & Exchanges | Shop |
|---|---|---|
| Average rating | 4.7 ★ (1.3k) | 4.8 ★ (7.4k) |
| Rating distribution | 5— 4— 3— 2— 1— | 591% 46% 31% 21% 12% |
| Reviews · last 7 days | — | +92 |
| Reviews · last 30 days | — | +325 |
| Reviews · last 90 days | — | +1.2k |
No reviews yet.
Both AfterShip Returns & Exchanges and Shop offer paid plans only. AfterShip Returns & Exchanges starts at Free plan available; Shop starts at Free. Compare the per-tier features in the Pricing section above before committing.
AfterShip Returns & Exchanges (4.7★, 1,269 reviews) and Shop (4.8★, 7,371 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. AfterShip Returns & Exchanges fits better if you prioritize broader integrations; Shop is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,371 reviews vs 1,269), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
AfterShip Returns & Exchanges typically suits early-stage and growth-mode stores based on its review-base composition (1,269 reviews). Shop aligns more with established stores with steady traffic (7,371 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
It's a good job!
Migration support varies by app and category. AfterShip Returns & Exchanges and Shop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AfterShip Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
