Side-by-side comparison · 24 data points
| Shopify Flow | Crate ‑ Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Self-service return portal for your customers. Reduce support tickets and process returns faster.
| Metric | Shopify Flow | Crate ‑ Returns & Exchanges |
|---|---|---|
| Rating | 4.7 ★ | — |
| Total reviews | 12k | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free | From $24.99/month |
| Built for Shopify | — | — |
| Pricing tiers | — | 3 tiers |
| Listed features | 3 | ★ 5 |
| Featured placements | 3 | — |
| Review velocity (30d) | 919 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2017 | Dec 2025 |
Based on the data on this page, Shopify Flow is the stronger choice for most Shopify App Store merchants — 4.7★ vs Crate ‑ Returns & Exchanges's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Shopify Flow offers a free tier (Free) while Crate ‑ Returns & Exchanges starts at From $24.99/month. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Shopify Flow has the larger user base (11,574 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Crate ‑ Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shopify Flow; mid-market and enterprise merchants with specific feature requirements should evaluate both — Crate ‑ Returns & Exchanges's 0-review base may include the workflow context that matches your specific use case better than Shopify Flow's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Shopify Flow audit • Crate ‑ Returns & Exchanges audit
| Keyword | Shopify Flow | Crate ‑ Returns & Exchanges |
|---|---|---|
| workflow | #1 | Not ranked |
| automation | #1 | Not ranked |
| workflow automation | #4 | Not ranked |
| instagram chat | Not ranked | #226 |
Not featured in any section recently.
| Signal | Shopify Flow | Crate ‑ Returns & Exchanges |
|---|---|---|
| Average rating | 4.7 ★ (12k) | 0.0 ★ (0) |
| Rating distribution | 585% 49% 33% 21% 12% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +192 | — |
| Reviews · last 30 days | +919 | — |
| Reviews · last 90 days | +2.3k | — |
Shopify Flow is the cheaper option — it offers a free plan (Free). Crate ‑ Returns & Exchanges starts at From $24.99/month. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Shopify Flow fits better if you prioritize rating consistency; Crate ‑ Returns & Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Flow has more onboarding documentation maturity (11,574 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Shopify Flow typically suits established stores with steady traffic based on its review-base composition (11,574 reviews). Crate ‑ Returns & Exchanges aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Shopify Flow and Crate ‑ Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Crate ‑ Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
Amazing app for real, everyone needs this!
super easy. you're going to save me hours. thank you so much
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