Side-by-side comparison · 24 data points
Return Prime is a returns & exchanges platform for growing D2C brands.
| Return Prime | Crate ‑ Returns & Exchanges | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Self-service return portal for your customers. Reduce support tickets and process returns faster.
| Metric | Return Prime:Return & Exchange | Crate ‑ Returns & Exchanges |
|---|---|---|
| Rating | 4.8 ★ | — |
| Total reviews | 741 | 0 |
| Free plan | ★ Yes | — |
| Pricing | ★ Free plan available | From $24.99/month |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2020 | Dec 2025 |
Based on the data on this page, Return Prime:Return & Exchange is the stronger choice for most Shopify App Store merchants — 4.8★ vs Crate ‑ Returns & Exchanges's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Return Prime:Return & Exchange offers a free tier (Free plan available) while Crate ‑ Returns & Exchanges starts at From $24.99/month. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Return Prime:Return & Exchange has the larger user base (741 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Crate ‑ Returns & Exchanges's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Return Prime:Return & Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — Crate ‑ Returns & Exchanges's 0-review base may include the workflow context that matches your specific use case better than Return Prime:Return & Exchange's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Return Prime:Return & Exchange audit • Crate ‑ Returns & Exchanges audit
| Keyword | Return Prime | Crate ‑ Returns & Exchanges |
|---|---|---|
| return | #1 | Not ranked |
| returns and exchanges | #1 | Not ranked |
| returns | #2 | Not ranked |
| instagram chat | Not ranked | #226 |
No tracked changes.
Return Prime:Return & Exchange is the cheaper option — it offers a free plan (Free plan available). Crate ‑ Returns & Exchanges starts at From $24.99/month. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
It depends on what you're optimizing for. Return Prime:Return & Exchange fits better if you prioritize rating consistency; Crate ‑ Returns & Exchanges is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Return Prime:Return & Exchange has more onboarding documentation maturity (741 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Return Prime:Return & Exchange typically suits early-stage and growth-mode stores based on its review-base composition (741 reviews). Crate ‑ Returns & Exchanges aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Return Prime:Return & Exchange and Crate ‑ Returns & Exchanges both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Crate ‑ Returns & Exchanges" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
