Side-by-side comparison · 24 data points
Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.
| Replyco ‑ eCommerce Helpdesk | Shop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Replyco ‑ eCommerce Helpdesk | Shop |
|---|---|---|
| Rating | 3.3 ★ | ★ 4.8 ★ |
| Total reviews | 12 | ★ 7.3k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 311 new |
| Languages | 1 supported | 21 supported |
| Listed since | Oct 2022 | Sep 2020 |
Based on the data on this page, Shop is the stronger choice for most Shopify App Store merchants — 4.8★ vs Replyco ‑ eCommerce Helpdesk's 3.3★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Replyco ‑ eCommerce Helpdesk at Free trial available, Shop at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shop has the larger user base (7,291 reviews vs 12), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Replyco ‑ eCommerce Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Shop; mid-market and enterprise merchants with specific feature requirements should evaluate both — Replyco ‑ eCommerce Helpdesk's 12-review base may include the workflow context that matches your specific use case better than Shop's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Replyco ‑ eCommerce Helpdesk audit • Shop audit
| Last updated | — | — |
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| Keyword | Replyco ‑ eCommerce Helpdesk | Shop |
|---|---|---|
| shoppers | Not ranked | #1 |
| shop | Not ranked | #1 |
| tracking sync | Not ranked | #8 |
| helpdesk software | #34 | Not ranked |
| helpdesk | #44 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Replyco ‑ eCommerce Helpdesk | Shop |
|---|---|---|
| Average rating | 3.3 ★ (12) | 4.8 ★ (7.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 591% 46% 31% 21% 12% |
| Reviews · last 7 days | — | +64 |
| Reviews · last 30 days | — | +311 |
| Reviews · last 90 days | — | +1.1k |
No reviews yet.
Both Replyco ‑ eCommerce Helpdesk and Shop offer paid plans only. Replyco ‑ eCommerce Helpdesk starts at Free trial available; Shop starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Shop has the higher average rating (4.8★ from 7,291 reviews) compared to Replyco ‑ eCommerce Helpdesk (3.3★ from 12 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Replyco ‑ eCommerce Helpdesk fits better if you prioritize broader integrations; Shop is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,291 reviews vs 12), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Replyco ‑ eCommerce Helpdesk typically suits early-stage and growth-mode stores based on its review-base composition (12 reviews). Shop aligns more with established stores with steady traffic (7,291 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Replyco ‑ eCommerce Helpdesk and Shop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Replyco ‑ eCommerce Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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