Side-by-side comparison · 24 data points
Cut support tickets by letting customers fix incorrect shipping addresses, swap variants, and cancel
| Relocate+ Order Editing | Smartreply AI Customer Service | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
| Metric | Relocate+ Order Editing | Smartreply AI Customer Service |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 41 | 9 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 33 supported | 1 supported |
| Listed since | Apr 2021 | Mar 2024 |
Relocate+ Order Editing and Smartreply AI Customer Service are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Relocate+ Order Editing at Free plan available, Smartreply AI Customer Service at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Relocate+ Order Editing audit • Smartreply AI Customer Service audit
| Last updated | — | — |
|---|
| Keyword | Relocate+ Order Editing | Smartreply AI Customer Service |
|---|---|---|
| helpdesk | #22 | #804 |
| automated customer support | #11 | #196 |
| customer support | #139 | #239 |
Both Relocate+ Order Editing and Smartreply AI Customer Service offer paid plans only. Relocate+ Order Editing starts at Free plan available; Smartreply AI Customer Service starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Relocate+ Order Editing (5.0★, 41 reviews) and Smartreply AI Customer Service (5.0★, 9 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Relocate+ Order Editing does carry the larger published review base (41 vs 9). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Relocate+ Order Editing has the deeper published review base (41 vs 9), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Relocate+ Order Editing typically suits early-stage and growth-mode teams based on its published review base (41 reviews). Smartreply AI Customer Service typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Relocate+ Order Editing and Smartreply AI Customer Service both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Smartreply AI Customer Service" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
