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1. Listing metadata
Field-level data| Redo | Cavalry AI Customer Support | |
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| Redo | Cavalry AI Customer Support | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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AI agents for customer support tickets that take actions, stay on brand, and resolve issues fast.
| Metric | Redo | Cavalry AI Customer Support |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | ★ 673 | 12 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | May 2020 | Dec 2021 |
Based on the data on this page, Redo is the stronger choice for most Shopify App Store merchants — 5.0★ vs Cavalry AI Customer Support's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Redo at Free plan available, Cavalry AI Customer Support at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Redo has the larger user base (673 reviews vs 12), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Cavalry AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Redo; mid-market and enterprise merchants with specific feature requirements should evaluate both — Cavalry AI Customer Support's 12-review base may include the workflow context that matches your specific use case better than Redo's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Redo audit • Cavalry AI Customer Support audit
| Keyword | Redo | Cavalry AI Customer Support |
|---|---|---|
| customer support | #50 | #24 |
| helpdesk | #15 | #85 |
| inbox | #17 | #114 |
| livechat | #58 | #237 |
No tracked changes.
Both Redo and Cavalry AI Customer Support offer paid plans only. Redo starts at Free plan available; Cavalry AI Customer Support starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Redo has the higher average rating (5.0★ from 673 reviews) compared to Cavalry AI Customer Support (4.6★ from 12 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Redo fits better if you prioritize rating consistency; Cavalry AI Customer Support is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Redo has more onboarding documentation maturity (673 reviews vs 12), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Redo typically suits early-stage and growth-mode stores based on its review-base composition (673 reviews). Cavalry AI Customer Support aligns more with early-stage and growth-mode stores (12 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Redo and Cavalry AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cavalry AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
