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ReturnHQ vs Redo
Side-by-side comparison
At a glance
| Metric | ReturnHQ : Return & Exchange | Redo |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 8 | ★ 855 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2026 | May 2020 |
AppRanks verdict
Generated from live data on this pageThe call
On the measured data here, Redo leads on more dimensions (3 vs 1). Pick ReturnHQ if one of the points where it leads is what you need.
Where ReturnHQ leads
- Lists Multi-language in its marketplace category features; Redo doesn't.
Where Redo leads
- More published reviews: 855 vs 8.
- Ranks higher in Returns and exchanges: #4 vs #36 of 316.
- Lists AI responses, AI summaries and Auto-assign (+19 more) in its marketplace category features; ReturnHQ doesn't.
How this is generated
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: ReturnHQ : Return & Exchange audit • Redo audit
1. Listing metadata
Field-level data| Field | ReturnHQ | Redo |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 84/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
2. Pricing & plans
Marketplace-listed plans · paid plans cheapest first, not matched tier-for-tierTier
ReturnHQ
Redo
Free plan
Free to install
Free
- Unlimited requests · $0.12 each
- All couriers, auto pickup retry
- Unlimited workflow automations
- Unlimited return & exchange rules
- Customizable returns & exchange portal
- Store credit & discount-code refunds
- Same or different-product exchanges
- Email & WhatsApp notifications
Free to install
Free
- Optimize checkouts with A/B testing
- Reclaim: AI chargeback disputes
Free
Free
- Returns and claims portal
- AI exchange agent for +17% exchange rate
- Variant-level returns analytics
- Monthly AI returns analysis report
- Full customizable return flow
Paid plans
Unlimited
- Unlimited requests · $0 usage fee
- 1 courier included
- 2 workflow automations
- 2 return & exchange rules
- Customizable returns & exchange portal
- Store credit & discount-code refunds
- Same or different-product exchanges
- Email & WhatsApp notifications
Scale
- Unlimited requests · $0.06 each
- All couriers, auto pickup retry
- Unlimited workflow automations
- Unlimited return & exchange rules
- Customizable returns & exchange portal
- Store credit & discount-code refunds
- Same or different-product exchanges
- Email & WhatsApp notifications
Email and SMS
- Cross-sell from order tracking emails
- Shoppable emails
Fulfillment
- Fulfillment software
- Auto Batch to optimize fulfillment speed
- Auto Merge orders to save on costs
- Bulk ship identical orders automatically
3. Features
As listed by each developerReturnHQ
- Customers start their own returns on a page that looks like your store.
- One click approves the return and starts the refund automatically.
- Courier pickup gets booked on its own, no extra app to open.
- Pay back as cash, gift card, discount code, or direct to their bank.
- Set your own return rules: what comes back, when, and how.
Redo
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
4. Categories & rankings
Shared categories on the same row · in-category position inline5. Category features
Marketplace-curated features per categoryReturns and exchanges25 shared · 26 total
Only in ReturnHQ
- Multi-language
Only in Redo
None
Listed by both (25)
- Automated refunds
- Discount codes
- Exchanges
- Gift cards
- Gift returns
- In-store returns
- Manual refunds
- QR codes
- Replacements
- Store credit
- Analytics
- Automated approvals
- Custom branding
- Custom policies
- Customer blocklists
- Email notifications
- Non-returnable items
- Refund management
- Return portal
- Return reasons
- Return tracking
- Return windows
- Shipping labels
- SMS notifications
- Stock updates
Helpdesk0 shared · 23 total
Only in ReturnHQ
None
Only in Redo
- Chatbot
- Live chat
- Phone
- Self-service
- SMS
- Social media
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Customer notifications
- Escalation
- Feedback surveys
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Spam detection
- Tagging
- Ticketing
- Unified inbox
6. Search rankings
Top 5 keywords · shared rankings prioritized| Keyword | ReturnHQ | Redo |
|---|---|---|
| return portal | Not ranked | #4 |
| returns | Not ranked | #9 |
| protection returns | #11 | Not ranked |
| return | Not ranked | #11 |
| returns and exchanges management | #14 | Not ranked |
7. Featured placements & badges
Editorial visibilityReturnHQ0 all-time · 0 recent
Not featured in any section recently.
Redo2 all-time · 2 recent
- category · SupportNovember 6, 2026
- category · Recommended support appsNovember 4, 2026
8. Activity in the last 90 days
Tracked changes · pricing, features, copy, screenshotsReturnHQ · 3 changes
- Nov 2descriptionListing copy updated
- Sep 22descriptionListing copy updated
- Aug 22descriptionListing copy updated
Redo · 6 changes
- Nov 1descriptionListing copy updated
- Oct 21descriptionListing copy updated
- Sep 3descriptionListing copy updated
- Aug 29descriptionListing copy updated
- Aug 25descriptionListing copy updated
- Aug 15descriptionListing copy updated
9. App details
Long-form descriptionReturnHQ
Automated returns and exchanges from start to finish. Customers submit requests through a branded portal that validates orders and queues them in your inbox. Approve in one click and the refund, courier pickup, and customer notifications fire automatically. What used to take 15 minutes per return takes 30 seconds. Built for stores that want returns out of email threads, spreadsheets, and 5 separate dashboards.
Redo
Upgrade to Redo to transform your operations. Ditch old return methods that hurt profits and instead boost your sales and customer loyalty with return coverage and an exchange first experience. Streamline fulfillment with a smart shipping & fulfillment system. Increase customer satisfaction and repeat purchases by providing personalized customer support with AI and self-service flows. Drive customers to branded landing pages and promote upsells through order tracking and a full ESP.
Frequently asked
Common questions about this comparisonIs ReturnHQ : Return & Exchange or Redo cheaper?
Both ReturnHQ : Return & Exchange and Redo offer a free plan. ReturnHQ : Return & Exchange lists no paid plan with a published price; Redo lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Which has better reviews, ReturnHQ : Return & Exchange or Redo?
ReturnHQ : Return & Exchange (5.0★, 8 reviews) and Redo (4.9★, 855 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Should I choose ReturnHQ : Return & Exchange or Redo?
ReturnHQ : Return & Exchange holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Which is faster to set up, ReturnHQ : Return & Exchange or Redo?
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Redo has more published reviews to read for user-reported install experience (855 vs 8).
Which works better for small vs large Shopify App Store merchants?
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: ReturnHQ : Return & Exchange has 8 published reviews; Redo has 855 published reviews. Compare plan limits and pricing tiers against your own volume.
Can I migrate data between ReturnHQ : Return & Exchange and Redo?
Migration support varies by app and category. ReturnHQ : Return & Exchange and Redo both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ReturnHQ : Return & Exchange" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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