Loading content…
1. Listing metadata
Field-level data| Tilbury | Spur | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Tilbury | Spur | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Tilbury: AI Customer Support | Spur: AI Chat & Helpdesk |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 113 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2026 | Sep 2022 |
Based on the data on this page, Spur: AI Chat & Helpdesk is the stronger choice for most Shopify App Store merchants — 5.0★ vs Tilbury: AI Customer Support's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Tilbury: AI Customer Support at Free trial available, Spur: AI Chat & Helpdesk at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Spur: AI Chat & Helpdesk has the larger user base (113 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Tilbury: AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Spur: AI Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tilbury: AI Customer Support's 0-review base may include the workflow context that matches your specific use case better than Spur: AI Chat & Helpdesk's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Tilbury: AI Customer Support audit • Spur: AI Chat & Helpdesk audit
| Keyword | Tilbury | Spur |
|---|---|---|
| support chatbot | #611 | #19 |
| ai customer support | #163 | #239 |
| ai support chatbot | #855 | #210 |
Both Tilbury: AI Customer Support and Spur: AI Chat & Helpdesk offer paid plans only. Tilbury: AI Customer Support starts at Free trial available; Spur: AI Chat & Helpdesk starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Tilbury: AI Customer Support fits better if you prioritize broader integrations; Spur: AI Chat & Helpdesk is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Spur: AI Chat & Helpdesk has more onboarding documentation maturity (113 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Tilbury: AI Customer Support typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Spur: AI Chat & Helpdesk aligns more with early-stage and growth-mode stores (113 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Tilbury: AI Customer Support and Spur: AI Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tilbury: AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
