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1. Listing metadata
Field-level data| Kanal | Tilbury | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Kanal | Tilbury | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Kanal: Abandoned Cart WhatsApp | Tilbury: AI Customer Support |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 76 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2024 | Jun 2026 |
Based on the data on this page, Kanal: Abandoned Cart WhatsApp is the stronger choice for most Shopify App Store merchants — 5.0★ vs Tilbury: AI Customer Support's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Kanal: Abandoned Cart WhatsApp at Free plan available, Tilbury: AI Customer Support at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Kanal: Abandoned Cart WhatsApp; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tilbury: AI Customer Support's 0-review base may include the workflow context that matches your specific use case better than Kanal: Abandoned Cart WhatsApp's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kanal: Abandoned Cart WhatsApp audit • Tilbury: AI Customer Support audit
| Keyword | Kanal | Tilbury |
|---|---|---|
| customer support | #68 | #227 |
No tracked changes.
Both Kanal: Abandoned Cart WhatsApp and Tilbury: AI Customer Support offer paid plans only. Kanal: Abandoned Cart WhatsApp starts at Free plan available; Tilbury: AI Customer Support starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Kanal: Abandoned Cart WhatsApp fits better if you prioritize rating consistency; Tilbury: AI Customer Support is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Kanal: Abandoned Cart WhatsApp has more onboarding documentation maturity (76 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Kanal: Abandoned Cart WhatsApp typically suits early-stage and growth-mode stores based on its review-base composition (76 reviews). Tilbury: AI Customer Support aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kanal: Abandoned Cart WhatsApp and Tilbury: AI Customer Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Tilbury: AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
