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1. Listing metadata
Field-level data| POWR | TrustShop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| POWR | TrustShop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | POWR: Customer Comments | TrustShop: Product Reviews |
|---|---|---|
| Rating | 3.8 ★ | ★ 4.9 ★ |
| Total reviews | 27 | ★ 356 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Languages | 1 supported | 14 supported |
| Listed since | Sep 2015 | Nov 2023 |
Based on the data on this page, TrustShop: Product Reviews is the stronger choice for most Shopify App Store merchants — 4.9★ vs POWR: Customer Comments's 3.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: POWR: Customer Comments at Free plan available, TrustShop: Product Reviews at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
TrustShop: Product Reviews has the larger user base (356 reviews vs 27), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. POWR: Customer Comments's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to TrustShop: Product Reviews; mid-market and enterprise merchants with specific feature requirements should evaluate both — POWR: Customer Comments's 27-review base may include the workflow context that matches your specific use case better than TrustShop: Product Reviews's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: POWR: Customer Comments audit • TrustShop: Product Reviews audit
| Last updated | — | — |
|---|
| Keyword | POWR | TrustShop |
|---|---|---|
| customer service ai | #184 | #89 |
| ai customer service | #204 | #110 |
| ai customer support | #232 | #141 |
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Both POWR: Customer Comments and TrustShop: Product Reviews offer paid plans only. POWR: Customer Comments starts at Free plan available; TrustShop: Product Reviews starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
TrustShop: Product Reviews has the higher average rating (4.9★ from 356 reviews) compared to POWR: Customer Comments (3.8★ from 27 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
TrustShop: Product Reviews holds the higher average rating (4.9★ vs 3.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. TrustShop: Product Reviews has the deeper published review base (356 vs 27), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
POWR: Customer Comments typically suits early-stage and growth-mode teams based on its published review base (27 reviews). TrustShop: Product Reviews typically suits early-stage and growth-mode teams based on its published review base (356 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. POWR: Customer Comments and TrustShop: Product Reviews both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from POWR: Customer Comments" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
