Side-by-side comparison · 24 data points
Increase revenue with an all-in-one tool that engages, rewards, and retains your customers.
| Patch Customer Retention | Privy ‑ | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Patch Customer Retention | Privy ‑ Email, SMS & Pop Ups |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.5 ★ |
| Total reviews | 5 | ★ 4.2k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 4 supported |
| Listed since | May 2022 | Jun 2015 |
Based on the data on this page, Patch Customer Retention is the stronger choice for most Shopify App Store merchants — 5.0★ vs Privy ‑ Email, SMS & Pop Ups's 4.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Patch Customer Retention at Free trial available, Privy ‑ Email, SMS & Pop Ups at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Privy ‑ Email, SMS & Pop Ups has the larger user base (4,227 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Patch Customer Retention's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Patch Customer Retention; mid-market and enterprise merchants with specific feature requirements should evaluate both — Privy ‑ Email, SMS & Pop Ups's 4,227-review base may include the workflow context that matches your specific use case better than Patch Customer Retention's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Patch Customer Retention audit • Privy ‑ Email, SMS & Pop Ups audit
| Last updated | — | — |
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| Keyword | Patch Customer Retention | Privy ‑ |
|---|---|---|
| messenger | #107 | #239 |
Not featured in any section recently.
| Signal | Patch Customer Retention | Privy ‑ |
|---|---|---|
| Average rating | 5.0 ★ (5) | 4.5 ★ (4.2k) |
| Rating distribution | 5— 4— 3— 2— 1— | 572% 46% 33% 24% 115% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +2 |
No reviews yet.
Both Patch Customer Retention and Privy ‑ Email, SMS & Pop Ups offer paid plans only. Patch Customer Retention starts at Free trial available; Privy ‑ Email, SMS & Pop Ups starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Patch Customer Retention has the higher average rating (5.0★ from 5 reviews) compared to Privy ‑ Email, SMS & Pop Ups (4.5★ from 4,227 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Patch Customer Retention holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Privy ‑ Email, SMS & Pop Ups has the deeper published review base (4,227 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Patch Customer Retention typically suits early-stage and growth-mode teams based on its published review base (5 reviews). Privy ‑ Email, SMS & Pop Ups typically suits early-stage and growth-mode teams based on its published review base (4,227 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
We've had a great experience using Privy to grow our email list and improve customer engagement. The pop-up builder is easy to use, and setting up campaigns like welcome discounts, exit intent offers, and abandoned cart recovery was surprisingly straightforward. We also appreciate having email, SMS, and popups in one p
I originally signed up for a monthly plan of $15 to create a pop-up. Without knowing, I have been charged $45 monthly for my users which don't have anything to do with the use of the app. This is absolutely absurd.
Excelente servicio.
Super available and ready to help with expertise..AND... it's a real person on the other end! The best.
Responsive & friendly customer support! Jose was fantastic and got me the answers I needed quickly.
Migration support varies by app and category. Patch Customer Retention and Privy ‑ Email, SMS & Pop Ups both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Patch Customer Retention" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
