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1. Listing metadata
Field-level data| lookfor | Spur | |
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| Screenshots | images | images |
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| Last updated | — | — |
| lookfor | Spur | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
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| Metric | lookfor: Scalable CX Platform | Spur: AI Chat & Helpdesk |
|---|---|---|
| Rating | 4.8 ★ | ★ 5.0 ★ |
| Total reviews | 32 | ★ 117 |
| Free plan | — | ★ Yes |
| Pricing | From $1,200/month | ★ Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2024 | Sep 2022 |
Spur: AI Chat & Helpdesk edges out lookfor: Scalable CX Platform on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
On pricing, Spur: AI Chat & Helpdesk offers a free tier (Free trial available) while lookfor: Scalable CX Platform starts at From $1,200/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Spur: AI Chat & Helpdesk has the larger user base (117 reviews vs 32), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. lookfor: Scalable CX Platform's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Spur: AI Chat & Helpdesk; mid-market and enterprise merchants with specific feature requirements should evaluate both — lookfor: Scalable CX Platform's 32-review base may include the workflow context that matches your specific use case better than Spur: AI Chat & Helpdesk's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: lookfor: Scalable CX Platform audit • Spur: AI Chat & Helpdesk audit
| Keyword | lookfor | Spur |
|---|---|---|
| helpdesk | #27 | #25 |
| help desk | #78 | #4 |
| ai chat | #79 | #11 |
| ai helpdesk | #103 | #12 |
| helpdesk software | #117 | #5 |
Not featured in any section recently.
Spur: AI Chat & Helpdesk is the cheaper option — it offers a free plan (Free trial available). lookfor: Scalable CX Platform starts at From $1,200/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Spur: AI Chat & Helpdesk has the higher average rating (5.0★ from 117 reviews) compared to lookfor: Scalable CX Platform (4.8★ from 32 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Spur: AI Chat & Helpdesk holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Spur: AI Chat & Helpdesk has the deeper published review base (117 vs 32), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
lookfor: Scalable CX Platform typically suits early-stage and growth-mode teams based on its published review base (32 reviews). Spur: AI Chat & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (117 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. lookfor: Scalable CX Platform and Spur: AI Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from lookfor: Scalable CX Platform" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
