Side-by-side comparison · 24 data points
AI-native returns and refunds — built for merchants Loop priced out
| Kernvel ReturnsIQ | Return Prime | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Return Prime is a returns & exchanges platform for growing D2C brands.
| Metric | Kernvel ReturnsIQ | Return Prime:Return & Exchange |
|---|---|---|
| Rating | — | 4.8 ★ |
| Total reviews | 0 | 766 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2026 | Oct 2020 |
Based on the data on this page, Return Prime:Return & Exchange is the stronger choice for most Shopify App Store merchants — 4.8★ vs Kernvel ReturnsIQ's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Kernvel ReturnsIQ at Free plan available, Return Prime:Return & Exchange at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Return Prime:Return & Exchange has the larger user base (766 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kernvel ReturnsIQ's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Return Prime:Return & Exchange; mid-market and enterprise merchants with specific feature requirements should evaluate both — Kernvel ReturnsIQ's 0-review base may include the workflow context that matches your specific use case better than Return Prime:Return & Exchange's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kernvel ReturnsIQ audit • Return Prime:Return & Exchange audit
| Keyword | Kernvel ReturnsIQ | Return Prime |
|---|---|---|
| returns and exchanges | Not ranked | #1 |
| return | Not ranked | #1 |
| returns | Not ranked | #2 |
Both Kernvel ReturnsIQ and Return Prime:Return & Exchange offer paid plans only. Kernvel ReturnsIQ starts at Free plan available; Return Prime:Return & Exchange starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Return Prime:Return & Exchange does carry the larger published review base (766 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Return Prime:Return & Exchange has the deeper published review base (766 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kernvel ReturnsIQ typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Return Prime:Return & Exchange typically suits early-stage and growth-mode teams based on its published review base (766 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kernvel ReturnsIQ and Return Prime:Return & Exchange both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kernvel ReturnsIQ" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
