Side-by-side comparison · 24 data points
Keeping is the easiest way to share a support inbox without ever leaving Gmail.
| Keeping ‑ Helpdesk for Gmail | Shop | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Keeping ‑ Helpdesk for Gmail | Shop |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 1 | ★ 7.3k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | — |
| Listed features | 3 | ★ 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 311 new |
| Languages | 1 supported | 21 supported |
| Listed since | Aug 2021 | Sep 2020 |
Keeping ‑ Helpdesk for Gmail edges out Shop on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Keeping ‑ Helpdesk for Gmail at Free trial available, Shop at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shop has the larger user base (7,291 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Keeping ‑ Helpdesk for Gmail's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Keeping ‑ Helpdesk for Gmail; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shop's 7,291-review base may include the workflow context that matches your specific use case better than Keeping ‑ Helpdesk for Gmail's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Keeping ‑ Helpdesk for Gmail audit • Shop audit
| Last updated | — | — |
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| Keyword | Keeping ‑ Helpdesk for Gmail | Shop |
|---|---|---|
| shoppers | Not ranked | #1 |
| shop | Not ranked | #1 |
| tracking sync | Not ranked | #8 |
| helpdesk software | #29 | Not ranked |
| helpdesk | #32 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | Keeping ‑ Helpdesk for Gmail | Shop |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.8 ★ (7.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 591% 46% 31% 21% 12% |
| Reviews · last 7 days | — | +64 |
| Reviews · last 30 days | — | +311 |
| Reviews · last 90 days | — | +1.1k |
No reviews yet.
Both Keeping ‑ Helpdesk for Gmail and Shop offer paid plans only. Keeping ‑ Helpdesk for Gmail starts at Free trial available; Shop starts at Free. Compare the per-tier features in the Pricing section above before committing.
Keeping ‑ Helpdesk for Gmail has the higher average rating (5.0★ from 1 reviews) compared to Shop (4.8★ from 7,291 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Keeping ‑ Helpdesk for Gmail fits better if you prioritize rating consistency; Shop is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shop has more onboarding documentation maturity (7,291 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Keeping ‑ Helpdesk for Gmail typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Shop aligns more with established stores with steady traffic (7,291 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Keeping ‑ Helpdesk for Gmail and Shop both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Keeping ‑ Helpdesk for Gmail" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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