Side-by-side comparison · 24 data points
Keeping is the easiest way to share a support inbox without ever leaving Gmail.
| Keeping ‑ Helpdesk for Gmail | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Metric | Keeping ‑ Helpdesk for Gmail | Willdesk: Live Chat&AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 1 | ★ 387 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 3 | ★ 5 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 21 supported |
| Listed since | Aug 2021 | Feb 2021 |
Keeping ‑ Helpdesk for Gmail edges out Willdesk: Live Chat&AI Chatbot on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Keeping ‑ Helpdesk for Gmail at Free trial available, Willdesk: Live Chat&AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Willdesk: Live Chat&AI Chatbot has the larger user base (387 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Keeping ‑ Helpdesk for Gmail's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Keeping ‑ Helpdesk for Gmail; mid-market and enterprise merchants with specific feature requirements should evaluate both — Willdesk: Live Chat&AI Chatbot's 387-review base may include the workflow context that matches your specific use case better than Keeping ‑ Helpdesk for Gmail's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Keeping ‑ Helpdesk for Gmail audit • Willdesk: Live Chat&AI Chatbot audit
| Listed |
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| Last updated | — | — |
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| Keyword | Keeping ‑ Helpdesk for Gmail | Willdesk |
|---|---|---|
| helpdesk | #34 | #9 |
| ai helpdesk | Not ranked | #4 |
| live chat helpdesk | Not ranked | #14 |
| helpdesk software | #31 | Not ranked |
| ai helpdesk software | #54 | Not ranked |
No tracked changes.
| Signal | Keeping ‑ Helpdesk for Gmail | Willdesk |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.8 ★ (387) |
| Rating distribution | 5— 4— 3— 2— 1— | 595% 42% 31% 20% 12% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +2 |
No reviews yet.
Both Keeping ‑ Helpdesk for Gmail and Willdesk: Live Chat&AI Chatbot offer paid plans only. Keeping ‑ Helpdesk for Gmail starts at Free trial available; Willdesk: Live Chat&AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Keeping ‑ Helpdesk for Gmail has the higher average rating (5.0★ from 1 reviews) compared to Willdesk: Live Chat&AI Chatbot (4.8★ from 387 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Keeping ‑ Helpdesk for Gmail holds the higher average rating (5.0★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Willdesk: Live Chat&AI Chatbot has the deeper published review base (387 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Keeping ‑ Helpdesk for Gmail typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Willdesk: Live Chat&AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (387 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
kim的服务非常好
Excellent; the team is very professional.
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manag
Migration support varies by app and category. Keeping ‑ Helpdesk for Gmail and Willdesk: Live Chat&AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Keeping ‑ Helpdesk for Gmail" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
