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1. Listing metadata
Field-level data| Kanal | Yappi | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Kanal | Yappi | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Kanal: WhatsApp Marketing & AI | Yappi: Live Chat & AI Agent |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 97 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Languages | 7 supported | 3 supported |
| Listed since | Sep 2024 | Jul 2026 |
Kanal: WhatsApp Marketing & AI and Yappi: Live Chat & AI Agent are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Kanal: WhatsApp Marketing & AI at Free plan available, Yappi: Live Chat & AI Agent at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kanal: WhatsApp Marketing & AI audit • Yappi: Live Chat & AI Agent audit
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| Last updated | — | — |
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| Keyword | Kanal | Yappi |
|---|---|---|
| recover abandoned carts | #4 | Not ranked |
| live chat ai | Not ranked | #7 |
| abandoned carts | #13 | Not ranked |
| chat ai | Not ranked | #13 |
| abandoned cart | #16 | Not ranked |
Both Kanal: WhatsApp Marketing & AI and Yappi: Live Chat & AI Agent offer paid plans only. Kanal: WhatsApp Marketing & AI starts at Free plan available; Yappi: Live Chat & AI Agent starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Kanal: WhatsApp Marketing & AI (5.0★, 97 reviews) and Yappi: Live Chat & AI Agent (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Kanal: WhatsApp Marketing & AI does carry the larger published review base (97 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Kanal: WhatsApp Marketing & AI has the deeper published review base (97 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kanal: WhatsApp Marketing & AI typically suits early-stage and growth-mode teams based on its published review base (97 reviews). Yappi: Live Chat & AI Agent typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kanal: WhatsApp Marketing & AI and Yappi: Live Chat & AI Agent both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Yappi: Live Chat & AI Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.