Side-by-side comparison · 24 data points
AI support agent that edits, cancels and returns orders in your store, not just answers questions
| Kanal | Savena ‑ AI Chat & Support | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Kanal: WhatsApp Marketing & AI | Savena ‑ AI Chat & Support |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 96 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 5 | 5 |
| Languages | 7 supported | 1 supported |
| Listed since | Sep 2024 | May 2026 |
Kanal: WhatsApp Marketing & AI and Savena ‑ AI Chat & Support are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Kanal: WhatsApp Marketing & AI at Free plan available, Savena ‑ AI Chat & Support at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Kanal: WhatsApp Marketing & AI audit • Savena ‑ AI Chat & Support audit
| Last updated | — | — |
|---|
| Keyword | Kanal | Savena ‑ AI Chat & Support |
|---|---|---|
| ai chat support | #70 | #1 |
| ai chat | #23 | #72 |
| chat support | #190 | #31 |
| inbox | #25 | #197 |
| chat | #47 | #234 |
Both Kanal: WhatsApp Marketing & AI and Savena ‑ AI Chat & Support offer paid plans only. Kanal: WhatsApp Marketing & AI starts at Free plan available; Savena ‑ AI Chat & Support starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Kanal: WhatsApp Marketing & AI (5.0★, 96 reviews) and Savena ‑ AI Chat & Support (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Kanal: WhatsApp Marketing & AI does carry the larger published review base (96 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Kanal: WhatsApp Marketing & AI has the deeper published review base (96 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Kanal: WhatsApp Marketing & AI typically suits early-stage and growth-mode teams based on its published review base (96 reviews). Savena ‑ AI Chat & Support typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Kanal: WhatsApp Marketing & AI and Savena ‑ AI Chat & Support both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Savena ‑ AI Chat & Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
