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Field-level data| RT | Rapid Reviews | |
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| RT | Rapid Reviews | |
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| Screenshots | images | images |
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Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
| Metric | RT: Instant FAQ, Help Center | Rapid Reviews: Product Reviews |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | 31 | ★ 116 |
| Free plan | Yes | Yes |
| Pricing | Free | Free trial available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | — | 4 tiers |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Feb 2021 | May 2022 |
RT: Instant FAQ, Help Center and Rapid Reviews: Product Reviews are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: RT: Instant FAQ, Help Center at Free, Rapid Reviews: Product Reviews at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Rapid Reviews: Product Reviews has the larger user base (116 reviews vs 31), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. RT: Instant FAQ, Help Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: RT: Instant FAQ, Help Center audit • Rapid Reviews: Product Reviews audit
| Keyword | RT | Rapid Reviews |
|---|---|---|
| help desk | #44 | #166 |
| help desk software | #19 | #213 |
| help desk solutions | #23 | #239 |
No tracked changes.
Both RT: Instant FAQ, Help Center and Rapid Reviews: Product Reviews offer paid plans only. RT: Instant FAQ, Help Center starts at Free; Rapid Reviews: Product Reviews starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
RT: Instant FAQ, Help Center (4.9★, 31 reviews) and Rapid Reviews: Product Reviews (5.0★, 116 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Rapid Reviews: Product Reviews holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Rapid Reviews: Product Reviews has the deeper published review base (116 vs 31), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
RT: Instant FAQ, Help Center typically suits early-stage and growth-mode teams based on its published review base (31 reviews). Rapid Reviews: Product Reviews typically suits early-stage and growth-mode teams based on its published review base (116 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. RT: Instant FAQ, Help Center and Rapid Reviews: Product Reviews both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from RT: Instant FAQ, Help Center" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
