Side-by-side comparison · 24 data points
Customer Support Platform with Verified Human Agents & Transparent AI | Support your customers trust
| HumanTouch | Talkom AI Assistant & Search | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
An AI Shopping Assistant - Search bar AI Mode - that answers, recommends and closes the sale 24/7
| Metric | HumanTouch: Helpdesk & Chat | Talkom AI Assistant & Search |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 3 | ★ 11 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2026 | Aug 2025 |
HumanTouch: Helpdesk & Chat and Talkom AI Assistant & Search are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: HumanTouch: Helpdesk & Chat at Free plan available, Talkom AI Assistant & Search at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HumanTouch: Helpdesk & Chat audit • Talkom AI Assistant & Search audit
| Keyword | HumanTouch | Talkom AI Assistant & Search |
|---|---|---|
| helpdesk | #22 | #45 |
| help center | #103 | #60 |
| ai assistant | #209 | #2 |
| messenger chat | #107 | #123 |
| ai chat support | #186 | #79 |
Both HumanTouch: Helpdesk & Chat and Talkom AI Assistant & Search offer paid plans only. HumanTouch: Helpdesk & Chat starts at Free plan available; Talkom AI Assistant & Search starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
HumanTouch: Helpdesk & Chat (5.0★, 3 reviews) and Talkom AI Assistant & Search (5.0★, 11 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Talkom AI Assistant & Search does carry the larger published review base (11 vs 3). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Talkom AI Assistant & Search has the deeper published review base (11 vs 3), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
HumanTouch: Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (3 reviews). Talkom AI Assistant & Search typically suits early-stage and growth-mode teams based on its published review base (11 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. HumanTouch: Helpdesk & Chat and Talkom AI Assistant & Search both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HumanTouch: Helpdesk & Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
