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1. Listing metadata
Field-level data| Konvo | Spur | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer | ||
| Listed | ||
| Last updated | — | — |
| Konvo | Spur | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Konvo: AI Support & Marketing | Spur: AI Chat & Helpdesk |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 12 | ★ 113 |
| Free plan | — | ★ Yes |
| Pricing | From $155/month | ★ Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 4 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2024 | Sep 2022 |
Konvo: AI Support & Marketing and Spur: AI Chat & Helpdesk are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Spur: AI Chat & Helpdesk offers a free tier (Free trial available) while Konvo: AI Support & Marketing starts at From $155/month. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Spur: AI Chat & Helpdesk has the larger user base (113 reviews vs 12), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Konvo: AI Support & Marketing's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Konvo: AI Support & Marketing audit • Spur: AI Chat & Helpdesk audit
| Keyword | Konvo | Spur |
|---|---|---|
| ai chat support | #642 | #24 |
| customer support tool | #89 | #7 |
| support chatbot | #82 | #19 |
| livechat | #25 | #106 |
| customer support chatbot | #139 | #14 |
Spur: AI Chat & Helpdesk is the cheaper option — it offers a free plan (Free trial available). Konvo: AI Support & Marketing starts at From $155/month. Both publish their pricing on the Shopify App Store marketplace; AppRanks mirrors what's listed on each refresh cycle.
Konvo: AI Support & Marketing (5.0★, 12 reviews) and Spur: AI Chat & Helpdesk (5.0★, 113 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Konvo: AI Support & Marketing fits better if you prioritize broader integrations; Spur: AI Chat & Helpdesk is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Spur: AI Chat & Helpdesk has more onboarding documentation maturity (113 reviews vs 12), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Konvo: AI Support & Marketing typically suits early-stage and growth-mode stores based on its review-base composition (12 reviews). Spur: AI Chat & Helpdesk aligns more with early-stage and growth-mode stores (113 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Konvo: AI Support & Marketing and Spur: AI Chat & Helpdesk both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Konvo: AI Support & Marketing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
