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1. Listing metadata
Field-level data| HelpLane | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| HelpLane | Willdesk | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | HelpLane | Willdesk: Live Chat&AI Chatbot |
|---|---|---|
| Rating | — | 4.8 ★ |
| Total reviews | 0 | 362 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 21 supported |
| Listed since | Jan 2026 | Feb 2021 |
Based on the data on this page, Willdesk: Live Chat&AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.8★ vs HelpLane's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: HelpLane at Free to install, Willdesk: Live Chat&AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Willdesk: Live Chat&AI Chatbot has the larger user base (362 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. HelpLane's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Willdesk: Live Chat&AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — HelpLane's 0-review base may include the workflow context that matches your specific use case better than Willdesk: Live Chat&AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HelpLane audit • Willdesk: Live Chat&AI Chatbot audit
| Last updated | — | — |
|---|
| Keyword | HelpLane | Willdesk |
|---|---|---|
| helpdesk | #183 | #10 |
| help center | #228 | #20 |
| inbox | #240 | #9 |
| Signal | HelpLane | Willdesk |
|---|---|---|
| Average rating | 0.0 ★ (0) | 4.8 ★ (362) |
| Rating distribution | 5— 4— 3— 2— 1— | 594% 42% 31% 21% 12% |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +5 |
No reviews yet.
Both HelpLane and Willdesk: Live Chat&AI Chatbot offer paid plans only. HelpLane starts at Free to install; Willdesk: Live Chat&AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. HelpLane fits better if you prioritize broader integrations; Willdesk: Live Chat&AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Willdesk: Live Chat&AI Chatbot has more onboarding documentation maturity (362 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
HelpLane typically suits early-stage and growth-mode stores based on its review-base composition (0 reviews). Willdesk: Live Chat&AI Chatbot aligns more with early-stage and growth-mode stores (362 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. HelpLane and Willdesk: Live Chat&AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpLane" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manag
very good , still getting to know it but it is helping a lot
